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Reviews (839)
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Traveller rating
350
285
136
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26
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All reviews room was clean the breakfast area free breakfast hot breakfast sugar mountain grandfather mountain one night stay housekeeping staff heated pool no elevator stay there again nice stay ski trip great place to stay beech mountain highland games beautiful area
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4 - 9 of 839 reviews
Reviewed 3 weeks ago

Overall a nice property - it is an older motel with room access from the exterior of the building. There are some minor noise issues due to this. The staff was very welcoming, friendly and helpful. Rooms are nice and clean but nothing extraordinary. I would stay again.

Date of stay: February 2021
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank TFP02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Maness, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this reviewResponded 2 weeks ago

Thanks for the review. We take great pride in our amazing service and keeping our hotel up to date with all of the amenities expected in a mountain lodge. We do apologize for any noise you experienced. We would love to have you stay with us again, and if you do, we have staff on hand 24 hours per day. Please give us a call if you ever have any issues and we will do our best to take care of them immediately for you.

Warm Regards,

Shannon M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I stayed here with my family for 1 night. We checked in in the evening and left the next morning. But our stay here was nice! The women at the front desk were sweet and helpful, the room was clean, everything worked, beds were comfortable. The hotel was really quiet too. The tiles on the walkway are a bit slick with the snow - that was the only downside but it didn’t impact the visit. We’ll definitely stay here again when visiting Sugar.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank cig419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Maness, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this reviewResponded 2 weeks ago

Thanks for the wonderful review! Our Front Desk and Housekeeping team take such great pride in offering great service and providing a spotless room. We all know how important that is, especially right now! We have had so much snow this year in our winter wonderland! We apologize for any slick areas on our walkways. Thanks for letting us know. We definitely want to make sure that doesn't happen again. We look forward to seeing you in the future.

Shannon M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Location was excellent for local ski resorts. Be cautious of the tile walkway when it is snow covered but otherwise most excellent stay. Will definitely be back! Staff is very friendly and helpful.Sugar Mountain is very close and not a far drive to Beech Mountain. Prices are very good for location.

Date of stay: February 2021
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Review collected in partnership with Best Western
Thank zellyinthehouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Maness, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this reviewResponded 2 weeks ago

Thanks for the great review! We are happy to hear that our location was perfect for you. We have had had a wonderful amount of snow this year and with that, we apologize for any slick areas on our walkways. Thanks for letting us know. We definitely want to make sure that doesn't happen again. We look forward to seeing you again in the future.

Shannon M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We've been coming to this hotel for several years and always get excellent service, the rooms are very clean and when we need to bring our dog, they have special rooms and large play area out back for pets. During Covid, they practice super safe covid practices (we wouldn't stay if they didn't) and the rooms are very clean. Hotel staff always so welcoming and helfpul.

Date of stay: January 2021
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Review collected in partnership with Best Western
1  Thank K Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Maness, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this reviewResponded 2 weeks ago

Thanks for always choosing to stay with us! We take great pride in our guest service and the cleanliness of our hotel and we love hearing feedback like yours. Makes it all worth it! We're so glad you had a great experience and felt our facilities were perfect for you. We look forward to seeing you and your fur baby again soon!

Shannon M

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Reviewed 12 January 2021

BEST STAY I HAVE HAD IN WHILE. Staff was respectful of CDC guidelines, rooms were clean/a good value, and only a 15 minute drive to Beech Mountain Ski Resort. The morning of check-out we discovered the battery of our car was dead, the front desk staff was very helpful, and maintenance jumped our car in a timely fashion. Breakfast has a variety of to-go options including hot sausage biscuits which was great before a day of skiing. Thank you for a great stay!

Date of stay: January 2021
    • Value
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Review collected in partnership with Best Western
Thank chloe472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon Maness, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this reviewResponded 2 weeks ago

We love reading feedback like yours! This year has been difficult for everyone and trying to operate a hotel has had many different challenges. We have met several times as a team to come up with procedures to safely and effectively be able to accommodate our guests and provide a safe place to work for our team members. We take such great pride in our customer service and also in the cleanliness of our guest rooms and public areas. Your feedback lets us know that what we are doing is working and we thank you very much. Please come back and visit us again soon!

Shannon M

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