Shannon (The Manager) is awesome. They let us have a late checkout. After hitting the black runs first thing in the morning we were able to came back to the room and get ready for the trip home. Thanks staff!! More
Hotels.com
Lol.travel
Booking.com
Overall a nice property - it is an older motel with room access from the exterior of the building. There are some minor noise issues due to this. The staff was very welcoming, friendly and helpful. Rooms are nice and clean but nothing extraordinary. I would stay again.
Thanks for the review. We take great pride in our amazing service and keeping our hotel up to date with all of the amenities expected in a mountain lodge. We do apologize for any noise you experienced. We would love to have you stay with us again, and if you do, we have staff on hand 24 hours per day. Please give us a call if you ever have any issues and we will do our best to take care of them immediately for you.
Warm Regards,
Shannon M
I stayed here with my family for 1 night. We checked in in the evening and left the next morning. But our stay here was nice! The women at the front desk were sweet and helpful, the room was clean, everything worked, beds were comfortable. The hotel was really quiet too. The tiles on the walkway are a bit slick with the snow - that was the only downside but it didn’t impact the visit. We’ll definitely stay here again when visiting Sugar.
Thanks for the wonderful review! Our Front Desk and Housekeeping team take such great pride in offering great service and providing a spotless room. We all know how important that is, especially right now! We have had so much snow this year in our winter wonderland! We apologize for any slick areas on our walkways. Thanks for letting us know. We definitely want to make sure that doesn't happen again. We look forward to seeing you in the future.
Shannon M
Location was excellent for local ski resorts. Be cautious of the tile walkway when it is snow covered but otherwise most excellent stay. Will definitely be back! Staff is very friendly and helpful.Sugar Mountain is very close and not a far drive to Beech Mountain. Prices are very good for location.
Thanks for the great review! We are happy to hear that our location was perfect for you. We have had had a wonderful amount of snow this year and with that, we apologize for any slick areas on our walkways. Thanks for letting us know. We definitely want to make sure that doesn't happen again. We look forward to seeing you again in the future.
Shannon M
We've been coming to this hotel for several years and always get excellent service, the rooms are very clean and when we need to bring our dog, they have special rooms and large play area out back for pets. During Covid, they practice super safe covid practices (we wouldn't stay if they didn't) and the rooms are very clean. Hotel staff always so welcoming and helfpul.
Thanks for always choosing to stay with us! We take great pride in our guest service and the cleanliness of our hotel and we love hearing feedback like yours. Makes it all worth it! We're so glad you had a great experience and felt our facilities were perfect for you. We look forward to seeing you and your fur baby again soon!
Shannon M
BEST STAY I HAVE HAD IN WHILE. Staff was respectful of CDC guidelines, rooms were clean/a good value, and only a 15 minute drive to Beech Mountain Ski Resort. The morning of check-out we discovered the battery of our car was dead, the front desk staff was very helpful, and maintenance jumped our car in a timely fashion. Breakfast has a variety of to-go options including hot sausage biscuits which was great before a day of skiing. Thank you for a great stay!
We love reading feedback like yours! This year has been difficult for everyone and trying to operate a hotel has had many different challenges. We have met several times as a team to come up with procedures to safely and effectively be able to accommodate our guests and provide a safe place to work for our team members. We take such great pride in our customer service and also in the cleanliness of our guest rooms and public areas. Your feedback lets us know that what we are doing is working and we thank you very much. Please come back and visit us again soon!
Shannon M
