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DoubleTree by Hilton Hotel Charlotte
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Reviews (959)
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All reviewsdouble treejohnson and wales universitywarm cookiesclose to downtownbank of america stadiumgreat hotelpanthers stadiumparking garageroom was cleanwalking distancefront desk staffper daybusiness centerupon checkconvenient locationnice staywould stay again
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6 - 11 of 959 reviews
Reviewed 3 weeks ago via mobile

The hotel staff was wonderful! Nice ladies at the front desk! I only stayed one night, the bed was comfortable. I wish they had blackout curtains it was very bright in the morning. I didn't spend much time in the room so It was more than enough. I didn't use the toilet in the restroom untill the middle of the night. It was broken and wouldn't flush, so it ran all night long. This is an older building and being so close to the campus of j&w I'm sure they stay busy and the toilets get a lot of use. It was just myself, but if it would have been my whole family it would of been a problem. Overall it was a great stay, 3 stars only because the toilet wasn't working properly. And, the toilets are in an awful spot, everything on the countertop wants to roll into the toilet. Design flaw.

Stayed: March 2018, travelled on business
Thank Lyndsey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your experience. On behalf of our entire team please accept our sincerest apologies for the toilet not working during your stay, We have steps in place to ensure the working order of our toilets between each guest check in, however this one apparently missed. In regards to the blackouts, our rooms do have them, they are located behind the drapes. Thank you for taking the time to share your experience. We hope to see you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Clean comfortable stay, no real complaints. Older building, maybe 1970s, with recent updates, but age still shows. Nothing wrong with that.

Small Lobby with large restaurant lounge area for cocktails and meals.

Location is less convenient. Not much around there. No restaurants within walking distance so you have to eat in the hotel or take a car to get anywhere.

Speaking of cars, if you don't bring a car there, the only real option is to use the hotel's car service, which is pricier than a local cab, and sometimes you have to wait a while for the hotel car. The hotel offers a one-time free shuttle uptown. But if you are 2 minutes after the 9 cut off., you will be charged for that shuttle ride.

Nothing wrong with this hotel, but nothing standing out positively either.

Stayed: March 2018, travelled on business
Thank Lacheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience. While we do not offer a complimentary shuttle service at the Doubletree by Hilton Charlotte, we do work closely with Access Transportation, which offers affordable transportation service throughout the area via town car and SUV. Per our agreement with several of our negotiated accounts, the hotel pays for this service during specific hours to and from destinations within the i-277/I-77 loop. We apologize that we are not able to cover this expense outside of the hours specified in our agreement. In regards to restaurants, the area does offer several restaurants within walking distance, our Guest Services Agents are more than happy to provide a list.
We hope to see you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

I'm a Hilton person and a diamond member so Ive stayed at a lot of properties. This property is very nice, clean and the beds are comfortable. The employees are very friendly and the service is excellent. The only issue I have it it's a small room and difficult for women to get ready in. The Bathroom is soooo odd with a toilet UNDER the bathroom sink rendering the counter space fairly unusable. The shower is terrible with a shower curtain which does not affix at all. There is no way to take a shower without water getting all over the place and, since there are only two towels, there isn't even a way to clean it up until you dry off making it slippery and cold. We were here for a black tie event. This bathroom was very difficult to get ready in. We are here each year for the same business function, but will try another property next time due to the bathrooms.

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Shelley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience. We will take your comments regarding the bathroom into consideration has we plan our next guest room renovations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018

You cannot go wrong at this hotel. The property is very clean and conveniently located to downtown. On top of that the staff is amazing. Really friendly and helpful. I am impressed with whoever does the hiring as each employee was a 10. Also,the gym is nice for a hotel if that is important to you. Two thumbs up!

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 4 weeks ago

I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

We were not offered a cookie or given instructions for leaving car while getting luggage. I just overheard the other staff person explaining this to another guest. Wasn't aware of parking charge or incidental charge until we arrived. The water in shower was just warm, we were awaken by loud banging early in therl morning, I guess they were working on something. Housekeepers came and gave us towels and washclothes just handed my husband a handfull of balled up items. The walls must be thin because we woke up again to loud talking and laughing, not sure if it was staff or guests. I remember this as our last day and telling my husband I was ready to go! We were celebrating our 1st year of marriage....The room itself was clean and spacious

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Chante B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte, responded to this reviewResponded 4 weeks ago

On behalf of the entire team please accept our sincerest apologies for the missteps that were taken during your stay. You comments have been shared with the appropriate managers and I can assure you that the appropriate steps are being taken to prevent this from occurring in the future. Thank you for taking the time to share your experience, as it is with information we can only improve.

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