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Holiday Inn Express & Suites Charlotte NE - University Area
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Reviews (23)
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5 - 10 of 23 reviews
Reviewed 15 December 2017

This was the first new hotel of any brand we'd experienced. As fans of Holiday Inn Express, this hotel did not disappoint! The lobby was open and welcoming (and very convenient to visit with several friends during our stay). The first room we entered had a running water sound, we assume from the heavy rain. A quick stop at the front desk got us into a different room immediately. The rooms are tech-savvy, uncluttered, and comfortable. Breakfast was good and plentiful. Afternoon cookies and hot cocoa were perfect for the wintry weekend. Once the blue-line starts running, good luck getting a room here on game weekends!

Room Tip: Room 101 has a pipe in the wall to the left of the door as you enter. Assume it is connected to water run-off from roof during rain.
  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank NCTigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon H, General Manager at Holiday Inn Express & Suites Charlotte NE - University Area, responded to this reviewResponded 17 December 2017


Thank you for reviewing our hotel. We are pleased that you enjoyed your stay with us. We strive to take care of our guest from the heart every day.

If your travels bring you back to the Charlotte area we would love for you to stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2017

This has the new minimalist decor that is in all the new and updated HIE's. Everything seemed fresh and clean. Overall, the place was generally quiet. It's close to a highway that generates a lot of noise, but we were able to neutralize that by running the fan.

As always, we appreciate Wifi and breakfast.

I noticed that the safe in the room had been left locked (luckily we didn't really need it). I mentioned this to the front desk person when we checked out, but I didn't get the impression he would follow up.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Rosemary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon H, General Manager at Holiday Inn Express & Suites Charlotte NE - University Area, responded to this reviewResponded 23 November 2017

Hello Rosemary
Thank you for taking the time to review our hotel. We appreciate the information that you have given in this review. We strive to take care of our guest needs from the heart every day.

The information you have given us here will be used to make sure our future guest do not have similar issues. If your travels bring you back to the area we would be honored if you stayed with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

I almost never have a bad experience at a Holiday Inn Express. This is the newest one I've ever been in, and it was great! I love the walk-in shower. I just hope it says as clean and nice forever as it is right now. One problem: late hours and early morning hours they are working on a skeleton crew and there is no way to page someone to the desk if they are not standing there. This was a problem for multiple guests including myself on more than one occasion.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank GenPDP7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon H, General Manager at Holiday Inn Express & Suites Charlotte NE - University Area, responded to this reviewResponded 20 November 2017

Greetings
Thank you for taking the time to post these kind words about your stay. We greatly appreciate it. It we are very pleased that you enjoyed your time with us.

If your travels bring you back to the area we would love for you to stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

We stayed in a king suite. Everything had that clean and new feeling. The bed was incredibly comfortable and I especially liked the full-length mirror and corner shelf in the entranceway to our room where I was able to get ready while my husband took his shower. It was nice to have a microwave and refrigerator in the room and the chaise lounge was an added bonus. The room was a pretty good size with high ceilings. All of the staff we encountered went out of their way to be friendly and accommodating. The seating area for breakfast was a good size (no problem finding a seat). The items offered for breakfast were your standard fare - not exceptional, but decent considering they are included in the price of your room.

The added bonus for us (2 couples) was that, while the men took the car to check out Streetside Classics (a muscle car showroom that was nearby), the women were able to walk across the street to do some shopping. I wish we had time to visit all the shops that were there!

We will definitely stay here again when we are in Charlotte. The hotel was a short 10-15 minute drive to the dirt track in Charlotte (which is why we were in Charlotte). Not to mention - the price was right!

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon H, General Manager at Holiday Inn Express & Suites Charlotte NE - University Area, responded to this reviewResponded 13 November 2017

Hello Ann
Thank you for taking the time to review our hotel. Your kind words are greatly appreciated. We strive to take care of our guest " from the heart" every day.

If you travel back to the area we would be honored if you came back to stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

The hotel is immaculate. Everything was spotless. Alexis is the best front desk person I have ever had the pleasure of dealing with. The continental breakfast was hot and the staff kept everything full and hot. This was one of the best hotels I’ve stayed in in a very long time.

Stayed: October 2017, travelled with family
Thank chenopy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damon H, General Manager at Holiday Inn Express & Suites Charlotte NE - University Area, responded to this reviewResponded 25 October 2017

Greetings
Thank you for your kind words about our hotel. We are happy that you enjoyed your stay with us. We strive to take care of our guest need to the best of our ability.

If your in the Charlotte area again we would love for you to stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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