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“Great Hotel, Avoid Rm 345”

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SpringHill Suites Charlotte Ballantyne Area
Ranked #71 of 180 Hotels in Charlotte
Reviewed 9 July 2017

Overall the hotel is really nice and well appointed. Nice decor and very clean and well maintained. Except for our AC system in room 345 was so loud when it kicked in at night, it sounded like a weed-whacker was starting up in our room. Luckily for my wife she had ear plugs which helped a bit, but man was that thing loud. For this reason I give it 4 out of 5 stars. Otherwise 5/5.

Room Tip: Avoid room 345 with the loud AC system.
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank HermanG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigAustinSHS, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 7 August 2017

Thank you for choosing the SpringHill Suites Charlotte Ballantyne for you lodging needs and for taking the time to let us know about your experience. I apologize that the AC system in that room was a disturbance while you were here. I have passed that information on to my maintenance staff to see if there is something wrong with it. I appreciate the kinds words about the hotel. We thank you for staying with us and hope to see you again in the future.

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Reviews (216)
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10 - 14 of 216 reviews

Reviewed 8 July 2017

I arrived late, around 9pm in a pouring rain and checked out early in the morning. I was flying all day from west coast and was tired and hungry. Check in was smooth, room was spacious and clean. I was disappointed to find out that there's no restaurant in a hotel. There's a snack bar with popcorn, peanuts, hummus etc. There's plenty of restaurants across the street so I asked the lady at the front desk to let me borrow her umbrella and I went accross the street to the Thai place. I wish I remembered her name, she was super nice. My room was facing the busy street, it was noisey but I slept like a baby, bed was comfortable. Breakfast is standard Springhill breakfast, staff was friendly and welcoming. I checked out early but if I was in the area, I would definitly stay here again.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank skeletoncrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigAustinSHS, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 7 August 2017

Thank you for the kind words about our staff and our hotel. We are glad that we were able to help you find some food options and get there without getting to wet. We hope to see you again soon.

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Reviewed 15 June 2017 via mobile

My husband and I stayed one night while traveling with friends. Very spacious room (king suite), wonderfully comfortable linens and a beautiful bathroom, and a great breakfast buffet. Mobile check-in (using the app) and check-out worked great.

Stayed: June 2017, travelled on business
Thank Diane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigAustinSHS, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 31 July 2017

We are really glad that you enjoyed your stay with us. Thank you for taking the time to let us know about your experience. We hope that you come visit us again soon.

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Reviewed 11 June 2017 via mobile

Pros: easy access, large and functional rooms with separate toilet, good work space, plenty of plugs, free wifi but upgradable, everything is fresh and new

Cons: AC is so so, halls and elevator are warm (management this needs to be addressed - lots of guests complaining)

Stayed: June 2017
Thank BJAJDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigAustinSHS, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 31 July 2017

Thank you for staying with us and for providing us we feedback. We appreciate your kind works about your hotel. We have been working with our mechanical contractor and hopefully have found a solution. We hope that you will come back again to see us soon.

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Reviewed 10 June 2017 via mobile

...with most opinions here. Staying cor business in a 3 month trip they still dint know my name at the front desk. Sharon in the kitchen is tip notch always smiling and ready to help or get food early if needed.

Feel lime a nobody here...poor front desk training....no idea who I am even though I have been here for 3 months. Front desk can never get my bill riggt.....week after week I ask for the same things.

The kicker was when due to a scheduling conflict I had to move across the street to a competitor....newer hitel...more amemities. They immediatley welcimed me....knew my name the dirst time through the lobby...maxe accomodations to keep me there i stead of moving back where they didnt even remember my name adter 3 months.

Look around guys...more modern facilities with better amenities and better service a stones thriw away from this hotel. Mot limely to go back. Ugh....

Stayed: June 2017, travelled on business
Thank m w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CraigAustinSHS, General Manager at SpringHill Suites Charlotte Ballantyne Area, responded to this reviewResponded 31 July 2017

Thank you for staying with us for your business needs and for taking the time to let us know about your experiences with us. We appreciate the kind words about Sharon and will be sure to pass them on to her. I am sorry that the rest of our staff doesn't make you feel like you are as much of a valued guest as Sharon does. We are continually working with our staff to make sure that we are serving our guests the best way possible and we will make sure that we are addressing this. Thank you once again for your feedback.

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Additional Information about SpringHill Suites Charlotte Ballantyne Area

Address: 12325 Johnston Rd, Charlotte, NC 28277-3689
Region: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Charlotte
#56 Business Hotel in Charlotte
Price Range: RM522 - RM1,131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Charlotte Ballantyne Area 3*
Number of rooms: 135
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Also Known As:
Springhill Suites Charlotte Ballantyne Hotel Charlotte

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