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All reviews bistro restaurant outdoor fireplace front desk marriott courtyard the shuttle driver typical courtyard missed our connecting flight light rail charlotte airport early flight american airlines would definitely stay here again first floor rooms are clean workout room minute drive stayed here for one night
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Reviewed 7 September 2017

Woke up hungry and went down for breakfast in the hotel. I had a really good breakfast sandwich and coffee served by very nice employees Kriszty and Latasya. They were nice to speak with and always had a smile.

Working in the airline industry, I spend a lot of time staying in hotels. It's always great to have a friendly face greet you when you are away from home. I found this at the Courtyard in Charlotte.

Thank you.

Anthony Roberson

Room Tip: To get a good room let the front desk know if you have specific needs. They will try their best to accommodate you.
  • Stayed: September 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Arober64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 September 2017

Thank you for your review. We appreciate your kind words and will share them with the staff. The Bistro associates will be thrilled to hear that their wonderful guest service is being noticed. We hope that on your next flight into Charlotte that you will stay with us again. Many thanks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017

Barry Hunter was exceedingly helpful and efficient in helping us relocate rooms due to a lock mechanism mishap. Took no time at all and he did all of the rearranging for us. Thank you Barry! My mother and I also enjoyed some of the Bistro food in our room and the salads were fresh and the chicken quesadilla was quite tasty! Overall it was a pleasant stay for a one night layover.

  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank mealymouse10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 September 2017

Thank you for your review. We appreciate that you took the time to acknowledge one of our associates and the delicious fresh food in the Bistro. I will share your comments with the Bistro. This stay was only 1 night for a layover, but we hope that when you plan your next trip to Charlotte you can stay a little longer. Hope to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

Stayed only one night then found another hotel. Asked for high floor for quiet and was put on lobby level. Carpet was so dirty, stained, and smelly that I only took my shoes off as I got into bed and got dressed in bathroom to keep off of carpet. Complained to two different people at desk and they said the management "would reach out to me." What ever that means. Giving two stars as a gift because staff was friendly in restaurant.

Room Tip: Check the room before you unpack
  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank andrewinsavannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 September 2017

Thank you for taking the time to review our hotel. I apologize that your stay was not up to our standards. We strive to give our guests the best possible stay and unfortunately we did not do this for you. It is my hope that when you travel back to Charlotte you will stay with us again so that we may earn back your trust and give you the Courtyard stay you deserve. Thank you.

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Reviewed 20 August 2017

Clean rooms, friendly staff and beautiful facility. As a frequent traveler, little things matter- Gaby and Kriszty make the Bistro breakfast extra lovely. They always go out of their way to make things perfect- and the service and above/beyond. Great job ladies!!

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank GreenyGirlVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 September 2017

Great service. Thank you. The Bistro ladies are excited to hear that you acknowledged their amazing service. We appreciate that you took the time to review our hotel and specifically mention a few of our staff. We hope that we will see you on your next trip to Charlotte. Warm Regards

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Reviewed 14 August 2017

Arrived late during a rain storm the Front desk was quick and efficient with multiple people arriving at once. My first floor room was remolded and the beds were GREAT! Everything was very clean but the first floor had a funny smell in the hallway not sure what caused this odor. Great place for the price will return in the future.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank yeamanj777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this reviewResponded 15 August 2017

Dear yeamanj7777,

Thank you for choosing the Courtyard Billy Graham during your visit to Charlotte!
We appreciate and value your feedback and so pleased that you had a positive experience!
We look forward to another opportunity to better serve you again in the future!

Thank you again
Julie Andrews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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