The night auditor was very friendly and professional. The room was clean and breakfast was good. They have fresh sausage and eggs and yummy grits. I will definitely stay here again when I visit Charlotte in the future.More
The night auditor was very friendly and professional. The room was clean and breakfast was good. They have fresh sausage and eggs and yummy grits. I will definitely stay here again when I visit Charlotte in the future.MoreShow less
Thank you for taking time to review your stay at the Residence Inn by Marriott Charlotte University Research Park. We were pleased to hear that you stay was problem free, and that you loved our hot breakfast. We have made some additions on the weekend to our breakfast after listening to what our weekend travelers would like to have in addition to the standard Residence Inn Breakfast.
We look forward to seeing you again when your returns bring you back to Charlotte.
My sister and I stayed there from May 5-12. We stayed in a two bedroom suite. It was very spacious and we each had our own bathroom. The stayed was really good, except for road construction near the hotel. We asked to move to another room further back from the construction. We was moved to first floor one. It was quite away from construction, but the upstairs is best because someone above would have a stomping fest upstairs. They have a good breakfast every morning. All the staff was polite and very friendly. From the front desk to the food service. I would recommend this hotel, and would stay again. It is close to everything. We even took the bus to the uptown area. Thank you Residence Inn.I would have given a 5 star if it hadn't been for the construction noise and stumperstar
I've read some of the other reviews. How sad that a guest blames the hotel for the guests actions!
I know the GM, Eric. He's a really great manager and his staff loves him!! He's always available, always willing to work with Any one and EVERY one. This facility has access to any where and every where in the city. I ALWAYS have a Great Experience here and ALWAYS book my stays at this facility! Give it a try!!
Tell Eric, Long Haired Joseph recommends this facility above all others in the City!!
Thank you for your taking time to review our stay at the Residence Inn by Marriott Charlotte University Research Park. We appreciate the kind words, and look forward to seeing you again when your travels bring you back to Charlotte.
This hotel was awesome. The staff was great, the room was great. The location was great. My only delimma was the parking spot can be bigger other than that I enjoyed my time at this hotel. I plan on staying here again.
Thank you for taking time to review you stay at the Residence Inn by Marriott Charlotte University Research park. We are pleased to hear that you enjoyed your stay. We look forward to seeing you again when your travels bring you back to Charlotte.
The Residence Inn Charlotte University Research Park earns four stars based upon four categorical traveler assessments: customer-centric staff; modernized hotel-room furnishings; food options, and recognition of Marriott-premium members. Across the categories, this Marriott property almost meets the mark.
First, the hotel staff were very professional and respectful; Jessica - always smiling. Very friendly. Set a very positive customer-engagement tone.
Second, this Marriott property offers reasonable room rates. The hotel is far enough, and close enough from the main airport. The room accommodations were good. The bathroom towels were fresh and soft. The bed was comfortable. Very quiet rooms. I slept soundly. Request room reservation for the fourth floor, facing east. Free parking.
Third, the complimentary breakfast was standard. The coffee was always fresh. Restaurants are within walking distance.
Fourth, this property recognizes Gold/Platinum members when they check in. Frequent business travelers earned it. I received a nice bag filled with water and chips.
Overall, the excellent staff with positive attitudes gets this property an additional start - without it- a three-star rating would be more appropriate due to the steep road entrance leading into the property. However, I will stay here again.
Thank you for taking time to review your stay at the Residence Inn by Marriot Charlotte University Research Park. I am pleased to hear that you had an exceptional stay. We thank you for staying with us and look forward to seeing you again when your travels bring you to Charlotte.
Before going into the unpleasant events of my families recent visit, I would like to acknowledge that the housekeeping staff are excellent. Our room was always fully stocked and maintained. However, the management seems to be unmotivated and unwilling to address drug use on the property. A neighboring guest had smoked marijuana on a daily basis, more than once a day, filling our room with the putrid smell of pot. The problem was reported on 2 separate occasions, with no change in the guests usage. In addition, the same hotel guest was involved in a 3 hour yelling dispute which could be heard in our room and outside our 2nd floor window. Unpleasant experience for a family with a young child. Never returning and recommend anyone to stay at a more reputable hotel.
Thank you for taking time to review your stay at the Residence Inn by Marriott Charlotte University Research Park. I am sorry that we fell short of your expectations during your stay. We do take the allegations your stated about drug use very seriously, and the issue was looked into. Please feel free to contact me directly if you would like to discuss this matter further.