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“Wedding Reception and lodging”
Review of The Esmeralda Inn

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The Esmeralda Inn
Ranked #1 of 4 Hotels in Chimney Rock
Certificate of Excellence
Reviewed 17 October 2017

“Come as Guests, Leave as Family.” is not just a catchy phrase used by the Inn, but a very real description of the metamorphosis that happens after you check into The Esmeralda Inn. Our daughter and her husband just celebrated their destination wedding reception at the restaurant. From the very first conversation my daughter had with the owner/manager over a year ago to the good-bye hugs as we were checking out, our interactions were always welcomed with warmth, enthusiasm and a happy smile from EVERY staff member.
Some back ground. This venue is a perfect place for a smaller reception; we had about 50 people. To have exclusive use of the restaurant, we were required to book the entire 14 room Inn which ended up being a treat for our guest that stayed there. The Inn does have optional cabin lodging on site and nearby, but we didn’t use it. Upon arrival to Inn’s reception area, our guests were quickly greeted by one of the staff who after getting paperwork completed took them on a personal tour of the facilities. The rooms and beds are comfortable, and most provide nice views of Chimney Rock. The quiet nights and soothing sound of the nearby Broad River allow for peaceful sleep. Every one of our reception guests that stayed at the Inn commented about how nice the facility, meals and staff were.
The details of the reception: We utilized the restaurant for our meals and the outside deck for the after meal festivities. When we (just parents) visited in late August, Kim sat with us while we went over everything from meal and drink options, costs, setup, decorations, etc. She answered all our questions with confidence and accommodation was her first concern. As the wedding date approached, we had many email exchanges and phone conversations with Kim or Molly (who is also awesome). We felt like we were their only concern and never were put off as we made changes or asked our many questions. They truly partnered with us to make sure everything was just right.
The staff: Wow! It all flows from an energy that has a force to ensure that all your needs and concerns are taken care of in a caring and professional manner. Many of the staff cross responsibilities and perform just about every function, task or need of the Inn and restaurant. Kim, Don, John, Claudia, Chris, Kennedy, Chef Keith Chinn, and the others whose names escape me were outstanding in every way. It is obvious that the owners are doing everything right!
We had our concerns when our daughter had booked their wedding reception at The Esmeralda Inn and Restaurant from only reviewing their web site. Our concerns melted away when we visited in August and met with Kim. Now that we are breathing again, we can say with absolute certainty that it was perfect and could not think of anywhere else that would be an improvement on hospitality or experience. We truly are fans and plan to return in the future when we can just sit on their porch and enjoy the beauty that surrounds it.
Dave and Sonna Greene

Room Tip: shrimp and grits egg role, pan seared are very good.
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  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank dgreene13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsmeraldaInnkeeper, Owner at The Esmeralda Inn, responded to this reviewResponded 9 November 2017

We are so glad to have had the opportunity to serve you as a venue for your daughter's wedding. We are glad to hear that you enjoyed the Inn and all our amenities. We will look forward to you returning and staying with us again in the near future.

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10 - 14 of 609 reviews

Reviewed 15 October 2017 via mobile

Called before booking and was told refrigerator space was availible to store food (wife has a severe Dairy Allergy). Came here on a short honeymoon. Pictures on the advertisement were not of the room, or type of room we were checked in to. We could hear the neighbors talking and their TV. Everyone in the hotel shares small refrigerators. Discussed these concerns with the night clerk They did not offer other accommodations. The Inn was mostly empty and we were later told a Honeymoon Cabin was availible and not offered. Staff did not have an interest in assisting in anyway. Overall, we ended up leaving and were told no refund would be possible. Worst customer service I've ever had.

Stayed: October 2017, travelled as a couple
4  Thank Nicholas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

The place is only 20 years old but has been in business for over 50 years! I guess it was re built in 1997 to look like the original. Rock Hot Tub by a fountain. Wonderful breakfast in the dining room with a waitress (not cheap continental) Room was not large but all new and cozy. Very nice staff and owners as well. Good people!

Room Tip: Has a nice elevator so a higher floor has a better view.
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank DougJones99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsmeraldaInnkeeper, Owner at The Esmeralda Inn, responded to this reviewResponded 9 November 2017

Thank you for your review. We are glad you enjoyed your visit with us at The Esmeralda Inn & Restaurant. We hope you will be able to return again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Quaint inn tucked away in scenic Chimney Rock, NC overlooking the Broad River. What a pleasant surprise to find such excellent food & the option of outdoor seating; the ability to enjoy the views for all our meals during our stay. The staff was attentive; rooms were clean. The outdoor fire pit was a relaxing plus. Other offerings were a large hot tub adjacent to the fire pit. We relaxed on the upper porch in the comfy rockers with an afternoon glass of wine after our day's adventures. The Blitmore Estate is only 45 minutes away with Chimney Rock State Park a mere mile drive to trails & unbelievable views for those willing to trek the 500 steps to Exclamation Point & a 1.5 mile trail to breathtaking Hickory Nut Falls. Nearby also is scenic Lake Lure. We were grateful Lake Lure Welcome Center staff recommended a boat tour, well worth the $12. Although we visited prior to fall color, we hit a time of great weather & fewer crowds. Time permitting, there are numerous orchards nearby for you to enjoy a variety of "mountain apples" or also many roadside stands if time is limited.

Stayed: October 2017, travelled with friends
1  Thank Patti M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsmeraldaInnkeeper, Owner at The Esmeralda Inn, responded to this reviewResponded 9 November 2017

We are so glad you enjoyed your visit with us at The Esmeralda Inn & Restaurant. We are glad to hear you had a great Birthday Celebration. We hope that you will be able to return and visit with us again soon.

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Reviewed 3 October 2017

We enjoyed our stay at the Inn which seems so appropriate a building for such a stunning setting. Welcoming staff, good food and comfortable room, I would stay again if nearby. Just to prove nothing is perfect, the location of the TV tended to obstruct the marvellous view. Restaurant service and food too class.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EsmeraldaInnkeeper, Owner at The Esmeralda Inn, responded to this reviewResponded 9 November 2017

Thank you for your review. We are glad your enjoyed your visit with us at The Esmeralda Inn & Restaurant. We hope you will return again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Esmeralda Inn

Address: 910 Main St, Chimney Rock, NC 28720
Region: United States > North Carolina > North Carolina Mountains > Chimney Rock
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Chimney Rock
Price Range: RM653 - RM2,260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Esmeralda Inn 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
The Esmeralda Inn and Restaurant is nestled within the Hickory Nut Gorge of the majestic Blue Ridge Mountains located in Chimney Rock, NC. Enjoy hiking, climbing and fishing and golfing. While dining enjoy the majestic views of Chimney Rock State Park. ... more   less 
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Also Known As:
The Esmeralda Hotel Chimney Rock
Esmeralda Hotel Chimney Rock
Esmeralda Chimney Rock

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