My wife and I booked a 1-night stay for her birthday. Upon arriving at the hotel, We were informed (rather rudely) that our reservation was invalid because we lived within a 50-mile radius of the hotel (we live 37 miles away, and our reservation confirmation allowed for a 25-mile radius). After much debate, the clerk finally allowed us to check in for the night, after we paid an additional $50.00 deposit because we were considered "locals". The clerk was constantly rude, and repeatedly told us that "this will not be allowed again!".
We had booked a King Jacuzzi suite, to be complete with refrigerator, microwave, jacuzzi tub, and the usual amenities. What we got was a king jacuzzi suite with a stained tub, no refrigerator or microwave,2 patches of mold growing on the ceiling, mold in bathrooms, sagging sheetrock in the shower, burn marks on the sinks, fresh grout that looked like a 4 year old applied it, holes in the wall behind the jacuzzi, and we were only given 2 towels for the jacuzzi and shower.
Overall, I would strongly advise anyone booking a night's stay at this hotel to be cautious. Rude workers and unsafe rooms are not something that should have to be accepted in order to get a night away from home for a special occasion, much less for a traveller who is looking for a hot shower and a good night's rest.
- Official Description (provided by the hotel):
- 100% Smoke Free Property ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Asheville Airport Hotel Fletcher
- Comfort Inn Arden
- Arden Comfort Inn