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“Poorest Customer Service I've had”

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Econo Lodge South Garner
Ranked #9 of 9 Hotels in Garner
Reviewed 9 April 2017 via mobile

We reserved two non-smoking rooms. One room, sandwiched between a row of smoking rooms, reeked of cigarette smoke. We called for a room switch and the desk said we had been in it thirty minutes and sat on the bed so she couldn't switch us. She said had to check with a manager and would call us back. No return call. No linen to make up the pull-out bed for the six-year-old granddaughter. We switched rooms with my son and his family so they could have our real smoke-free room. We found a line of ants marching from the wall in addition to the smoke. We will not stay here nor at any Econolodge ever again. There are lots of other hotel chains to try.

Stayed: April 2017, travelled with family
Thank OICommando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 28 reviews

Reviewed 16 August 2016 via mobile

Stayed here 3 nights while visiting my family...although the hotel and room were very worn...the room was clean, the bed was very comfy, and the staff were very nice. Will stay here again next year. Fridge in room and great wifi (which we appreciated).

Stayed: August 2016, travelled as a couple
Thank ecoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2016 via mobile

It's not a very luxurious hotel, but it's average and has the necessities for a simple night. Bedroom was clean, bathroom was clean, parking was alright, the receptionist that checked me and my darling in was very sweet and talkative, it feels like a private stay, but we could still hear neighbors talking and conversing.

Stayed: August 2016, travelled as a couple
Thank MissSophieeJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2016

The wonderful woman at the front desk helped me locate a restaurant that I wanted to go to. And her English was worse than mine and she made it happen when I couldn't. The room was fantastic. Very comfortable, clean, and up to date. I would definitely stay again. I had one small problem with the lady next door that seems to be living there. She wanted to be outside singing and staying up all night and talking with people. I could have said something and I'm sure it would have been taken care of but, with my truck sitting right there, I let it go. Otherwise, I had a wonderful overnight stay. Continental breakfast consisted of toast, bagel, cereal, hard boiled eggs, waffles, coffee, and juice.

Room Tip: I stayed on the opposite side from the office and it seemed a bit nosey.
See more room tips
  • Stayed: July 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank ANN L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2016

It took a while to find this hotel because the street, Mechanical Blvd, has two access points from Hwy 70 which don't connect but once you find it, it's a sloppy place to be.Updates needed and even after 4 pm, rooms were still being cleaned and the general appearance of the place was untidy. Access to rooms seems unsafe, long dark hallways before reaching the stairs and upstairs, same story. Saw a person in bare feet milling around, maybe even staying there. But once inside, things are fair, but just getting to the room is a dank experience. I'd skip it and take one of the hotels further up the block. The front desk was nice in granting my cancellation, and being exhausted after searching for the place, good customer service was appreciated.

  • Stayed: June 2016, travelled on business
    • Location
    • Service
Thank dvicjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Econo Lodge South Garner

Address: 1602 Mechanical Blvd, Garner, NC 27529-2535
Phone Number:
Region: United States > North Carolina > Garner
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Garner
Price Range: RM296 - RM325 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge South Garner 2*
Number of rooms: 62
Official Description (provided by the hotel):
Econo Lodge Raleigh South provides clean and comfortable accommodations with a choice of one Queen bed, One King Bed or Two Queen Beds accommodations. We also offer Jacuzzi suites. All our rooms offer refrigerator, microwave, complementary WIFI, Continental breakfast, fitness center as well as outdoor pool. The hotel is conveniently located just off of Highway 70 and I-95, making it easily accessible. The hotel is surrounded by numeroud dining options like Tripps, Golden Corral, Raggazis Italian Restaurant, Kickback Jack, Mayflower Seafood, Biscuitville, Zaxby and of course, Goodberry's Icecream.If you like hoops, we have some of the best college hoops just a short drive to NC State University, University of North Carolina and Duke University. Other colleges in the area include Shaw University, Peace College, Meredith College and St.Augustine's College. We provide exceptional value and and service to our valuable guests. Be sure to check out Econo Lodge when you are travelling to Raleigh. ... more   less 
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Also Known As:
Econo Lodge Garner
Garner Econo Lodge

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