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“Embarassment to the Holiday Inn Express name!” 2 of 5 bubbles
Review of Red Roof PLUS+ Henderson

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Red Roof PLUS+ Henderson
Ranked #2 of 9 Hotels in Henderson
1 review
“Embarassment to the Holiday Inn Express name!”
2 of 5 bubbles Reviewed 4 January 2010

Stayed one hour and decided no way. My clothes still smell of stale smoke and I don't know what. The place is falling apart, walls torn up, etc. The carpets and furnishings are worn and dirty. The only positive is that the sheets were clean. Would NEVER stay with my children or alone at this place.

    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SHinAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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183 reviews from our community

Traveller rating
    109
    36
    18
    11
    9
See reviews for
53
35
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45
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Syracuse, NY
Level Contributor
113 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 18 November 2009

Your average Holiday Inn Express - clean room, fast internet, friendly staff, free breakfast, comfy bed. I only spent a quick night in this room before having to head off to an early morning meeting, but I would definitly stay here again next time I'm in town.

  • Stayed November 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LauraLovesZippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delaware
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 31 October 2008

Stayed here while attending nephews wedding. Small bathrooms, dirty carpet but good hot breakfasts in the morning. Okay for transient stay.

  • Liked — location near freeway
  • Disliked — not as clean as I would have liked
  • Stayed October 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rcbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Eastern US
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 February 2008

From the moment we walked in the door (at 11pm), we received amazing service.

The rooms and fixtures were obviously dated and, as goes with the territory for dated things, were a little gungy. Bed linens looked like new, though, so that helped.

Breakfast bar was great - just like the commercials.

It all came down to service. If we'd had mediocre service, I would give a thumbs down on the whole experience, but the service was so phenomenal, we were able to overlook minor facilty flaws.

Let me say just one more time, the service we received was the absolute definition of what customer service should be (and that is SO rare to find)!!

  • Liked — Amazing Service
  • Disliked — Dated Facility & Fixtures
  • Stayed February 2008, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank seastraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hmiller521
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 2 October 2007

My husband and I traveled to this area to attend a wedding, and this was one of the two hotel names we were given. When we pulled up it was what we had expected, a nice looking hotel, nothing fancy. We left out bags in the car and went to check-in. We are part of the "Priority Club" they offer. After we finished checking in we told the front desk clerk we were going to take the luggage cart to get our suitcases and such (we were on the 2nd floor). Before we left we asked if we could switch to the 1st floor so we would be with the rest of our group we were staying with and she said no they were overbooked (however my husband later heard her telling someone quite the opposite when they came in seeking a room for the night). We proceeded to go outside get our luggage and returned inside to locate the elevator. We started to walk down the wrong hallway and the front desk clerk peeked her head over the counter and told us "You need to go to the doorway with the exit sign". We turned around to see the exit sign over an elevator, so we proceeded to go that way and I pushed the button for the elevator. After several minutes waiting my husband saw that the elevator key was turned to the "off" position. We went up to the front desk and asked in the elevator was working and she said no. This whole ordeal could've been avoided if she would have kindly let us know this up front instead of WATCHING us walk past her several times with our luggage cart and towards the elevator door! So we lugged our belonging up the stairs and made it to our small room. Besides the small bathroom and the flickering lights, the room was as expected. My husband layed down to watch some TV and the remote wouldn't work, so he called down to the front desk and said we would need some new batteries and she said if he would bring it down she would give him a new one! After the first night, things settled down. Our bed was very comfortable. I scheduled a wakeup call for 7:30, fortunately I had set my cell phone alarm as well, because we didn't receive the call until 7:30. There were several silverfish squished in the picture over our bed, that was a bit disturbing. Overall, most people would say "We got what we payed for", but there are some things that are just customer service issues here.

Stayed September 2007
Helpful?
Thank hmiller521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof PLUS+ Henderson

Property: Red Roof PLUS+ Henderson
Address: 200 Simmons St., I-85 Exit 212, Henderson, NC 27536 (Formerly Holiday Inn Express)
Region: United States > North Carolina > Henderson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Henderson
Price range (per night): RM378 - RM506
Hotel Class:2.5 star — Red Roof PLUS+ Henderson 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. The non-smoking Red Roof PLUS+ Henderson is conveniently located off of I-85, just 3 miles from downtown Henderson. Shopping nearby includes The Henderson Square Mall and Outlet City, as well as many other shops and restaurants. Catch a movie at the Marketplace Cinema, or bowl a few games at Carolina Lanes. Adventure Island is only 1 mile away and offers bumper boats, batting cages, laser tag and many other family fun activities. For business travelers, we are close to Revlon and the Walmart Distribution Center. If you are looking for fun outdoors, Kerr Lake and Satterwhite Point are only 10 miles from the hotel. Come experience the hospitality the Red Roof PLUS+ Henderson has to offer! All guestrooms at the Red Roof PLUS+ Henderson include free WiFi, flat screen TV, microwave & refrigerator, iron and ironing board, hairdryer, and in-room coffee. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! Free coffee & tea are available 24 hours a day in the lobby. Enjoy free hot breakfast daily (6:30-9:30am) including eggs, bacon, sausage, gravy, biscuits, pancakes, bread and fruit. Use of our on-site fitness room is included with your stay. The hotel offers a business center which include a computer and printer for guest use, as well as copy and fax service.* A meeting room which sits 15 people is available for an additional fee. One well behaved family pet per room is welcome! ... more   less 
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Also Known As:
Holiday Inn Express Henderson Hotel Henderson
Holiday Inn Henderson
Henderson Holiday Inn

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