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Reviews (576)
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Reviewed 12 July 2017

I am a loyal Gold BW rewards customer and have been very satisfied with the BW product. This hotel is the exception to date. My room was like a swamp. The a/c was old (as all of them on the building appear to be) and could not cool or dehumidify properly. It felt as if I was sleeping next to a 737 jet engine to boot. The bathtub was a hazard. I had to scrub the residual soap scum/cleaning products to minimize the possibility of a slip. The curtains would not close fully and I could read a book by the light streaming in through the windows from the parking lot lights. Breakfast offerings were minimal and did not look healthy. Thankfully, there was pre-packaged Cheerios to take with me. I am not sure how BW manages quality control but this particular hotel does not deserve the Best Western brand in my opinion. There are several other hotels in the area that offer cleaner, cooler, dryer rooms for the same money. The staff was warm and friendly but they do not have the best tools to allow for success.

Room Tip: Select another hotel.
  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Service
Thank edbatizu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at Best Western Hendersonville Inn, responded to this reviewResponded 13 July 2017

Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 828-692-0521.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2017

This hotel is unsafe! I am a Platinum Best Western Rewards member and stay almost exclusively at BW hotels, so I am sad to report, but feel that I must, that this hotel is UNSAFE! The maintenance worked entered my room without knocking, while I was standing 5 ft from the door, alone as a female. When asked why, he said "I don't know" and some other unacceptable answer, so it was apparent that he knew he did enter without knocking. Also, it is apparent that the owner Carolina Motel Associates, Inc cares only about collecting the unreasonably high nightly rate for this rundown hotel. The staff as a whole, struggles and it is apparent that they have no leadership or management who appreciates them or oversees them. The loitering in the parking lot on the only 1 night I stayed, a Fri, reminded me more of a Walmart parking lot....or drive-in movie lot.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank lesliemZ9428LD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at Best Western Hendersonville Inn, responded to this reviewResponded 13 July 2017

Thank you again for taking the time to leave a review regarding your recent stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017

If you are looking for a great place to spend a few days, this is the place! Hendersonville is a great little town filled with beautiful views, great shopping ( outlets galore) and the comfort of home. The Best Western Hendersonville Inn is a great place to stay. They are close to lots of shopping and restaurants, and have a restaurant on the premises, as well as a clothing outlet behind that's in walking distance! The staff is really wonderful and very knowledgeable about the area and what's going on. You will love this place for any reason! We have stayed here several times and never been disappointed!

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank OnthegoGreensboroNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at Best Western Hendersonville Inn, responded to this reviewResponded 5 July 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828-692-0521.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

This hotel is one of exterior doors, parking is right in front of your door. The front desk is friendly and helpful. Breakfast area small but well stocked. The hotel is right off of the interstate, so certainly convenient! However getting in and out is busy!! We were very lucky to get a room since most in Asheville were sold out on the weekend. However for the price (which I think was set because of the limited availability) it was too high. The room was dated and dark not well lit (it was not comfortable to open the curtains being on the first floor). Would I stay here again - YES! Would I hope for a lower price - for sure!

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ManyConferences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at Best Western Hendersonville Inn, responded to this reviewResponded 28 June 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828-692-0521.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2017 via mobile

Not sure how this motel got a certificate of excellence. It's a straight up motel between a highway and an abandoned factory. Decently clean and the staff were helpful but it's not a property I would seek out unless you're like me and waited too late to book a room for camp drop off.

Stayed: June 2017, travelled with family
Thank F S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm34113, General Manager at Best Western Hendersonville Inn, responded to this reviewResponded 28 June 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828-692-0521.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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