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Traveller rating
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Reviewed 3 December 2020

Pluses: uniformly great personnel, smart distribution at breakfast (albeit with limited items), very clean, attentive to our request for no cleaning personnel to enter our room during our week-long stay, solid Internet, huge TV (in the suite). Minuses: bed needed a topper or updated mattress, but was ok; I'd prefer to not log in with the hotel password every day. The older style, two-level outdoor access might not be for everybody, but for these days of COVID-19 it is actually a positive, I think.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dev Desai, Owner at Best Western Inn & Suites - Monroe, responded to this reviewResponded 4 March 2021

So wonderful to read about your experience with us here at the Best Western Inn & Suites of Monroe , NC! We appreciate your feedback, and can use it to better our service! You are so right, with exterior entry hotels, there is a lot of fresh air! From all of the Staff here, we wish you nothing but the best on your future travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2020

Each year, folks who belong to the online group Treadleon, gather in Monroe to share their enthusiam for people-powered sewing machines (NC TOGA, Treadleon Gathering and Academy) The group has chosen BW for lodging for many years, and we have always found the accommodations comfortable and the staff accommodating!

Date of stay: June 2020
    • Value
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Review collected in partnership with Best Western
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DevDHospitality, Manager at Best Western Inn & Suites - Monroe, responded to this reviewResponded 27 June 2020

It was great seeing you again, and we are thankful the group was still able to meet! We thank you so much for placing the confidence in us here at the Best Western Inn & Suites of Monroe, NC to serve your lodging needs.
From all of the Staff here we wish you all the best!

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Reviewed 21 January 2020

We're traveling to Florida and stopped in Monroe to visit friends. Our friend recommended this hotel and I'm glad we took her advice. It was a really nice place at a decent price. The room was nice and clean and the breakfast had a good variety.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank garnet159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DevDHospitality, Manager at Best Western Inn & Suites - Monroe, responded to this reviewResponded 2 March 2020

Thank you so much for staying with us here at the Best Western Inn & Suites of Monroe, NC and sharing your experience here on TripAdvisor! We are so happy to hear your friend's recommendation worked out, and that you enjoyed our complimentary full hot breakfast served from 6:00-9:30am each day! The breakfast has a hot waffle maker, and rotates servings such as sausage links, turkey sausage with sage, bacon, Canadian bacon, and sausage patties. Gravy and biscuits and hot eggs are a mainstay along with granola, hard-boiled peeled eggs, and varieties of yogurts, cereals, bagels, breads, muffins, pastries, and whole fruit. Kudos to our Housekeeping & Maintenance Teams for doing such a great job for you! We recently added a lot of channels to our 40"+ flat screen TVs. There's stuff for everybody, including the movies and sports fan! Actually, we are located right next to the movie theater that offers large sofa-like seating. The larger one-room Suites have bigger TVs than the Standard Rooms. We appreciate your stay with us, and we wish you many more happy and safe travels!

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Reviewed 4 December 2019

Decided to not go for just the cheapest option just to sleep for the night. I'm glad we did. The beds, pillows and breakfast were worth the extra $30/night; not to mention the "contractor work crews" at the cheap places wanting to drink, party and yell down the parking lot all night.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DevDHospitality, Manager at Best Western Inn & Suites - Monroe, responded to this reviewResponded 2 March 2020

Thank you so much for staying with us here at the Best Western Inn & Suites of Monroe, NC and sharing your review here on TripAdvisor! We are so happy to hear you enjoyed the guest room bedding and the complimentary full hot breakfast serving sausages and biscuits and gravy and eggs and waffles and yogurt and bagels and pastries and juice and coffee and so much more! We wish you many more happy and safe travels!

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Reviewed 20 November 2019 via mobile

Hotel is ok at best. This hotel is an exterior property. When checking in, no staff at the front desk, I did notice a lady in the lobby wearing a football Jersey, sitting watching the game. She looked up at me and said can I help you. Had to stay an extra night a different lady at the front desk was rude and unprofessional. Also saw the breakfast attendant walk through the lobby with an unlit cigarette in her mouth. Room nice and clean and beds were comfortable.

Date of stay: November 2019
Trip type: Travelled on business
Thank djm2900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DevDHospitality, Manager at Best Western Inn & Suites - Monroe, responded to this reviewResponded 21 November 2019

We are sincerely sorry for our service failures. We will address these deficiencies with our Staff regarding their professionalism and attentiveness. We are happy to hear you found the guest room nice, clean, and comfortable. We wish you all the best on your future travels!

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