I booked this hotel through Priceline a few months ago for the night of August 12 so I could attend the Hank Williams Jr./Lynyrd Skynyrd concert in Raleigh. After my friend and I drove 1.5 hours and arrived at the hotel at 5 p.m., we were told by Alexis that our room was not ready and would not be ready for another hour because the staff was not finished cleaning it. I asked Alexis why our room would be ready so late, since check in was at 3 p.m. and her only answer was that they had late check outs. I then asked Alexis if there was somewhere I could store frozen foods I had purchased since I didn't want them sitting in a hot car for the 4 -5 hours we would be at the concert, and she told me that was not her problem. Since we had to be at the concert at 6, we left and went to Walmart to purchase a cooler and ice and changed clothes in the car.
We arrived back at the hotel shortly before midnight and this time had no issues checking in. However, the buildings were not marked clearly so it took us 15 minutes of circling the parking lot to find our room (512). Upon walking in, it seems as if it was a decent hotel room. However, we went into the bathroom to discover a long hair on the sink. My friend took a shower, and discovered that the maids had given us two bottles of conditioner and one shampoo. Being that it was close to 1 a.m. at this time, we decided to not make a fuss and go to bed. When I woke up, I made coffee only to find that the lid to the coffee pot was broken off and just balanced on the carafe. I also discovered that the bathroom door did not lock. However, the worst was to come. My friend woke up and I noticed blood on the sheets. Upon both of us inspecting our clothes and bodies, we did not find any evidence of open wounds or blood on our clothes. After this we decided to check out and get away from this place. I checked out and spoke with Assistant General Manager, Tessa, who was very nice and listened to my concerns. She advised me to contact Priceline regarding a refund request. However, when contacted, Priceline advised that Residence Inn denied my request for a refund because the room I booked was non-refundable. Now, I completely understand non-refundable policies, but for me to get a room that was nowhere near as advertised and had multiple sanitation issues, I think it is ridiculous that I had to pay for the privilege of sleeping in someone else's blood!!
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- Also Known As:
- Residence Inn Raleigh Hotel Raleigh
- Raleigh Residence Inn