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“Do not try to check in before 3:00”

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Comfort Inn Rocky Mount
Ranked #9 of 29 Hotels in Rocky Mount
Reviewed 6 June 2017

We arrived early in the afternoon after traveling for 8 hours. We were told that there is no early check in. I asked if the kids could use the facilities while we waited. The answer? "Are you a registered guest? Only registered guests can use the pool". You need a card to get into, and OUT of the pool area.
We tried again at 2:45. Nope. No check in until 3.
The next morning they took our wet towels but never replaced them with new.
The kids did enjoy the breakfast and the hotel is convenient.

Room Tip: It was not a bargain to stay here.
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  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank pattimac07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenya J, Guest Relations Manager at Comfort Inn Rocky Mount, responded to this reviewResponded 19 June 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Unfortunately on sold out days the check in time is 3:00pm only because of late check outs and check out not being until 11:00am.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Kenya Jackson
Front Desk Associate
Comfort Inn Rocky Mount
2529377765

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17 - 21 of 317 reviews

Reviewed 6 June 2017 via mobile

We were tired and hungry. The hotel is very accessible from I-64, and next to an Outback Steakhouse.

The continental breakfast was ample - cereal, waffles, bagels, and fresh fruit.

We paid over $160 for our room. I didn't care for the coffee pot in the bathroom, but that explains coffee on the wallpaper. Other than that, the room was clean.

I recommend getting a room away from the elevators or ice makers.

Stayed: June 2017, travelled with family
Thank Jenny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenya J, Guest Relations Manager at Comfort Inn Rocky Mount, responded to this reviewResponded 19 June 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Kenya Jackson
Front Desk Associate
Comfort Inn Rocky Mount
2529377765

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2017 via mobile

After an issue with another hotel in Wilson, we decided to leave there and make the extra 20 minute trip to Rocky Mount at 10pm. After an exhausting day traveling from Atlanta we were greeted by Caheed at the front desk. We travel a lot and he was one of my favorite hotel people I have met in my life!!!

He was so kind and greeted us with a smile. He was able to put us in a nice king room overlooking the beautiful pool. The room was larger than expected and the bed was extremely comfortable. I had the 2 best nights of sleep in months!!!

It's nice to know that there is still great service out there. Caheed certainly made our stay much more enjoyable and we certainly will return again.

Stayed: June 2017, travelled with family
Thank vacati0ndestinati0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenya J, Guest Relations Manager at Comfort Inn Rocky Mount, responded to this reviewResponded 6 June 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kenya Jackson
Director of Guest Excellence
Comfort Inn
(252) 937-7765

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2017 via mobile

When everything was going wrong on my trip from Charleston was going wrong, Leigh and the staff made everything RIGHT and accommodating for me and my two little dogs. I will def return because of that !!

Stayed: May 2017, travelled on business
Thank Sincere J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenya J, Guest Relations Manager at Comfort Inn Rocky Mount, responded to this reviewResponded 6 June 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kenya Jackson
Director of Guest Excellence
Comfort Inn
(252) 937-7765

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017 via mobile

Stayed here last night at the end of a stormy drive. The Inn is a bit tired. Frayed at the edges. Soiled blanket cover. Disintegrating bathroom door. Pictures missing from wall (doubt serious art theft). Occasional WiFi. AC/heater unit not very good at either.
Very good location about two miles off Interstate. A few hundred feet from two OK restaurants. Clean enough. Reasonable price. I'll go elsewhere next time through.

Stayed: May 2017, travelled with family
1  Thank joethewrangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenya J, Guest Relations Manager at Comfort Inn Rocky Mount, responded to this reviewResponded 25 May 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Kenya Jackson
Director of Guest Excellence
Comfort Inn
(252) 937-7765

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Rocky Mount

Address: 200 Gateway Blvd, Rocky Mount, NC 27804-6015
Phone Number:
Region: United States > North Carolina > Rocky Mount
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 29 Hotels in Rocky Mount
Price Range: RM355 - RM608 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Rocky Mount 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Count on our pet friendly hotel for comfort and convenience at a great value, next time you stay in Rocky Mount, NC. We offer free high speed internet, free breakfast, an outdoor pool and fitness center in addition to king and two double bed guestrooms. Conveniently located minutes away from I-95 and Highway 64, stop at the Comfort Inn Rocky Mount while traveling through Rocky Mount, the midpoint between New York and Florida. ... more   less 
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Also Known As:
Comfort Inn Rocky Mount Hotel Rocky Mount
Rocky Mount Comfort Inn

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