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Reviewed 14 February 2022

Had a long- standing 2 night booking here for June 2022. A few days ago we received an email (in German to UK guests which was not a helpful start and not impressive for a 5 star hotel in a popular tourist place) which said, 'We have good news and bad news for you. The good news is that we are having a new pool. The bad news is that we will therefore be closed when you are due to come, so you wont be able to stay. We look forward to you staying in the future.' No apology. No expression of regret af the disruption of our plans. No arrangement of alternative accommodation at a similar hotel in Grainau. Appalling customer service. Such an email should never have been sent out. If that is how they treat potential guests then they should not be in the hospitality industry. NB we wrote to express our astonishment at receiving such a rude email but they did not bother to reply.

Date of stay: February 2022
Trip type: Travelled as a couple
Thank S6555WScatherinea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 July 2019 via mobile

The hotel was very comfortable and perfectly decorated. The view from the balcony and outside dining were beautiful. My kids and husband enjoyed the spa. The breakfast was also very delicious. The staff were very friendly and spoke great English. I highly recommend this hotel.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank polygirl55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 24 June 2019

We stayed at the Waxenstein for one night en route from the Rhine to the Dolomites. Its location seems ideal, but unfortunately the weather was such that we couldn't appreciate the likely view. But was the hotel welcoming? Not really. We were delayed on German motorways and thus missed their afternoon tea by a few minutes, so I asked if we might have some coffee instead. They brought this grudgingly but it was tasteless and caffeine-free; when they wanted to charge us for it, I refused.
One reason we choose to stay in high quality hotels is that they don't usually have paper thin walls and don't nickel-and-dime you for extras. But while our room was pleasant enough, we were disappointed: a) to be able to clearly hear our neighbours' conversation; and b) to see a charge for bottled water.
We were on half-board so we consulted the set menu, which looked OK but nothing special. The food on the plate wasn't anything special either. Continuing the pricey water theme we were charged E7.40 for a 75cl bottle of rubbish water.
Breakfast was average, and we were not offered eggs, bacon or omelette which we would have expected. Would we stay here again? No - and not just because our bill (E347) included E15.00 for the garage).

Room tip: A view of the Zugspitze would probably be good, but only if the weather permits
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank bullshead
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 September 2018

We stayed here for four nights. The hotel is a challenge to get to and to park at, but there is an indoor lot. the views are stunning and if there was nothing else it would be worth it. However, there is more. The staff is friendly and attentive. the food is wonderful. The masseuse is knowledgable. We were there in summer and I want to go back in winter as the views must be superb. Highly recommend.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank waiake1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 July 2018 via mobile

This is a beautiful hotel nestled in the German Alps. The hotel itself is clean, well suited to its surroundings and staffed with people who strive to please. In the evening we sat out on the back porch and enjoyed a glass of wine. As the sun set we were immediately offered warm blankets to keep us comfortable.
The hotel is surrounded by incredible trails for hiking and biking. The trails are all well marked and incredibly well maintained. The hotel loans out bikes for those who are travelling without.
The small town of Grainau is very close by and offers access to the Zugspitze as well as the Eibsee.
This hotel is definitely worth a stay if you are in the area.

Date of stay: June 2018
Trip type: Travelled with family
1  Thank florencee508
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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