Such a disappointment. Glowing descriptions and photos. 4 seasoned travellers, Australian and British looking forward to spending time in Rainbow Beach. What we found was a tired grubby property. Stained pillows and carpets. Mould on the fans, aircon vents and windows. En suite bathroom had dirt behind the taps. We informed the agent who told us "it was a very popular property and no-one had previously complained!" Her attitude was arrogant and she really didn't want to know about any of the issues that we had documented and photographed
We were moved to another property which was clean and well maintained. But a frustrating and time wasting exercise.
We had a great time staying at Rainbow Beach, but were a bit disappointed with the condition of this house, despite the fact it has a great pool. It is pretty tired and whilst it looks great in the photo's, when you actually get there it could really do with some basic maintenance and a coat of paint. Of particular concern for us was that there was an electrical fault on one of the circuits, the BBQ element was completely rusted out and the lock on one of the main doors out to the entertainment area was very difficult to open. We checked in on Saturday lunchtime and went back down to the Agency to tell them about the problems but they were closed until Monday. We were out all day Monday so it wasn't until we checked out first thing Tuesday morning that we were able to advise them of the issues. We were advised to send them an email to confirm. I emailed the agency outlining the problems we encountered and suggesting it may be appropriate to refund some of our letting fee. They emailed back, blaming us for not telling them sooner !! and refusing to accept any ownership of the problems. Very poor customer focus from them. Bottom line ... be very cautious booking through this agency ... they will not stand behind their properties and do not have a customer focused attitude .. and be wary of paying top dollar for this property when it is actually lower to mid range accommodation in its current state, not 4 or 5 star like the pricing suggests,
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