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“Bait and Switch”

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Delta Hotels by Marriott Fargo
Ranked #11 of 50 Hotels in Fargo
Certificate of Excellence
Reviewed 31 August 2017 via mobile

Got a deal online through Expedia for a king suite. Upon arrival and checking in the desk clerk asked if instead we would like 2 queens as we had a child instead of a pull out couch I said no because we need a king bed being 6'6" the hotel queens are smaller than the average queen bed at home. She said okay I'll put you in a demi king suite which sounded like dummy and my fiancé and I looked at each other oddly but took the room keys and didn't think too much of it. She also told us one of the pools was down for maintenance but would be back up and running in the morning. Ok fine. We get to our room and the key cards didn't work. Back down I go. I ask what a dummy sweet is and she tells me they are out of king suites which is 2 separate rooms and more money than what she is trying to put us in and she was trying to make it up to us earlier by putting us in a queen suite when we don't fit in a queen bed being too tall for it. Magically there was 1 king suite left after all that crap! The next day the pool they said was closed was open but now the slide was closed for maintenance for a good portion of our down time. When asked the hotel clerk she said she could extend our checkout time some but we weren't leaving that day and had to be gone by check out the day after and the next day the main pool was closed in the morning for maintenance. The parents who stayed there were all upset too and were all from the same province as us. It was beyond frustrating!! The room was nice! Having the 2 rooms with the 2 tvs is a way for us have some down time as well as our daughter to have some down time. It also had table and chairs and a prep area so to speak but it needed a wash cloth, tea towel and dish soap in my mind to be complete. If you go there make sure to bring one. I brought our own paper dishes and plastic cutlery so that made it easy as it had a microwave and mini fridge. This hotel does have the largest water slide however when it is working. An adult can go down it. Nicely renovated.

Stayed: August 2017, travelled with family
Thank A8593XRadamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaclyn H, Front Office Manager at Delta Hotels by Marriott Fargo, responded to this reviewResponded 3 September 2017

Thank you for taking the time to leave us a review in regards to your recent stay at the Delta Hotels Fargo! I would like to apologize for the issues you had with your room type in regards to the third party site booking and will be reviewing our site listings to review how room types are listed, as we value the satisfaction of our guests above all else. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We value your feedback so that we can constantly improve and provide the best possible experience for our guests.

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25 - 29 of 1,908 reviews

Reviewed 29 August 2017

My wife and I stayed here and thoroughly enjoyed the physical property. The room was clean. The hotel remodelled and very up to date. The bed was a bit soft for my liking, but no big deal.
At check-in, we were told that because we are Marriot Gold Members, we could choose between extra points, or complementary breakfast. We decided to opt for the breakfast, and were given 2 vouchers. When we arrived at the restaurant, the person who greeted us explained that we could either enjoy the buffet, or order off the menu. When the server came, so also came the surprise. Here is where we felt deceived. The server advised us that with the "free" breakfast voucher, we could only get cold items from the buffet. Hot items would be extra. She told us if we order off the menu, we would only get $6.00 off with the vouchers. Breakfasts were mostly over $10.00.
If the "free" breakfast was limited, then we should have been so informed when offered the points or the "free" breakfast. Had we known the limitations, we would have chosen the points and gone to IHOP for a decent breakfast. The breakfast at the hotel was not that great. The buffet actually looked disgusting.
So, I would recommend this hotel for a nice stay, but caution people to make alternate plans for dining.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank ZaidaStan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017 via mobile

The only thing that was good today was the staff, the carrot cake and cheese cake desserts.

Very limited options for brunch... we arrived at 11am, wouldn't think it was too late for a brunch, but the scrambled eggs were fine, but they offered BBQ ribs that tasted old and swimming in sauce, individual baby potatoes that were also old and dry. The veggie options of cauliflower and broccoli same thing dry. There was talapia in a lemon pepper sauce that was also dry.

My wife ordered a personal omelet and thought it was good. But when I went to the carving station and asked for what looked like beef, I was told that was also turkey and so dry when the server tried to slice it was almost embarrassingly dry.

I am only assuming the buffet contained many items from a wedding or two the night before held in the hotel.

It isn't anywhere near the brunch Basie's presented for years. Can't say I am interested in trying in giving them another try. Upside was the price was only $13/each.

Pass until they get it figured out... if they do.

Stayed: August 2017, travelled as a couple
1  Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon W, Manager at Delta Hotels by Marriott Fargo, responded to this reviewResponded 31 August 2017

Thank you for leaving a review of our buffet! I'm sorry that your experience was not up to your expectations. From what you have described it sounded like our staff was preparing to switch food out and you did not receive food that our restaurant is known for. Could you please contact Tom Collins, our Executive Chef, at 701-281-7119 to explain in more detail about your experience and how we can make it right for you for this experience and in the future in our restaurant.
We are looking forward to hearing from you!

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Reviewed 27 August 2017 via mobile

Clean rooms, friendly service. Our reservation was entered for the wrong date. Probably my own fault for not reviewing the confirmation email. However, no worries, the staff made the arrangements to accommodate us and exceeded my expectations. This is my family's first choice for hotels in Fargo. Recommended highly.

Stayed: August 2017, travelled with family
Thank Craig N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

I work at a hotel so my expectations of what I was going to be receiving was extremely high. From first sight I was satisfied. Walking in I was blown away. Very open, clean and modern describe the property. Friendly and informative staff helped the stay go smoothly. My friend and I were in town for a concert, the lady at the desk told us most of what we needed to know. The bar was very beautiful and the bartender was very knowledgeable. The room was perfect..not too warm not too cold, spacious, and there were even glass glasses in the room for our wine drinking that evening. The new bed was very comfortable, I had the best night sleep, I need to get one of those for myself! Any ways to improve??? Unknown. I will definitely be back next time I am in town!

Stayed: August 2017, travelled with friends
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Delta Hotels by Marriott Fargo

Address: 1635 42nd St S, I-29 & I-94, Fargo, ND 58103-3323 (Formerly Ramada Plaza Fargo Hotel & Conference Center)
Region: United States > North Dakota > Fargo
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Fargo
#8 Family Hotel in Fargo
#8 Romantic Hotel in Fargo
Price Range: RM 394 - RM 760 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Delta Hotels by Marriott Fargo 3.5*
Number of rooms: 185
Official Description (provided by the hotel):
The Delta by Marriott Fargo is a newly renovated, full-service hotel based in the heart of Fargo's busiest retail, shopping and entertainment district. As a part of the Delta by Marriott family, we work to enhance travel for our guests with spacious rooms featuring ultra-comfortable beds, workspaces designed to keep you focused and thoughtfully placed USB outlets. The Delta by Marriott Fargo features 185 guest rooms including 117 two-room suites. At the Delta, simple is made perfect as we deliver the streamlined service, premium amenities and comfortable stay you need to stay recharged and rested on the road. Get a taste of North Dakota in Urban 42 Kitchen + Bar, located right in our lobby. Grab a Starbucks coffee in our new lobby kiosk, enjoy a cocktail in our lounge or refresh yourself in Coconut Cove and Cabana Waterpark and experience our 150’ waterslide! ... more   less 
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Also Known As:
Ramada Plaza Suites And Conference Center
Ramada Plaza Hotel Fargo
Ramada Fargo
Fargo Ramada

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