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“Not worthy of a 1 Star...”
Review of Pegasus Reef Hotel

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Pegasus Reef Hotel
Ranked #1 of 1 Hotels in Hendala
Reviewed 17 February 2015

I had visited this hotel for 2 nights from 27th December to 29th December 2014. We had booked 8 double rooms for our big group of Family and Friends.

The misery started from check in. Even though our bookings were made almost 2 months in advance our rooms were not ready when we reached the hotel. This for me is completely unacceptable. How could you not have rooms ready for your guests when you already are aware of their arrival? After waiting for almost 2 hrs we finally got our rooms.

One of the rooms did not have towels, soap, shampoo etc..we had to call housekeeping and wait for 30 minutes to get these items. We had called for Ice and was told that the hotel does not have ice!!??? What kind of hotel does not have ICE? After making a fuss and giving a decent tip to the room service guys we suddenly had a continuous flow of ice. Ordering anything from room service is dreadful. The time your food or drinks get to your room the need or requirement for it is long gone.

The worst of all was the unprofessionalism of the restaurant manager on Duty on 29th December afternoon. As the restaurant was empty we had taken our seat on a spacious table for lunch and already started eating when the restaurant manager interrupted us and requested to move as the table was reserved (mind you there was no reserve sign on the table) however the previous day for lunch there was some private corporate event at the hotel and the guests from that event had taken seat at our table for lunch, even though our table was reserved and the name of my family member was already placed on the reserved sign, when we highlighted this to the restaurant manager they barely gave any notice to the same.

To add on , the uncleanliness of the restaurant staff is atrocious. Their uniforms were so dirty it put us off from even having the water they served. Not to sound arrogant but there has to be some sort of cleanliness when you are interfacing a customer, especially at a restaurant.

The only saving grace for this hotel was its food. The food was good, but would be much better with a wider variety.

Overall the hotels staff needs to be changed ASAP, starting from the front desk , room service, housekeeping to restaurant staff…. We had on many occasions heard nasty comments the staff were making about the guests behind their backs and it really just put us off about this place.

Myself and the rest of my family would definitely not go to this hotel, nor recommend it to anyone.

  • Stayed: December 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Michy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 February 2015

Went out last sunday with family for my wifes mums birthday. Had a group of about 10. Cost per adult LKR 2200. half price for kids. Includes, welcome drink, pool and tea.

The Buffet was well worth the cost. Mixture of eastern and western dishes. Rice,Noodles pasta , beef, lobster, pork, chicken, prawns and fish. Curries for the locals and grilled meats for the western palate.

A decent salad bar and a good spread of desserts. The soup was" yuk".

The place is very close to Colombo. Will definitely return. Comparing the cost of other beach resorts , I must say the price was very reasonable.

  • Stayed: February 2015, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Shivantha999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2015

Amazing Experience and the staff was good. One of the best hotels in Sri Lanka. Food is excellent and so is the surroundings. Do not advise to swim on the beach. Pool area is one of a kind. Some front office staff not polite towards local guests. Overall its a great place to stay. Perfect silence and security.

  • Stayed: November 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank DonDinesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2015

I arrived at Pegasus with my partner and 2 year old daughter early January 2015. We stayed for 3 weeks. We had an fantastic stay, the room was on the lower floor facing the pool, it was fantastic. I would give the staff 10 out of 10. They really looked after us and especially my 2 year old, catering for her needs, supplying, food, milk whenever we needed it, making variations on the menu for her. The staff were charming, efficient and professional. The hotel offers a great mix of complete peace and quiet mixed in with a vibrant party atmosphere at the weekend when local people spend the day with their families. There are weddings and events goin on, so you are never bored there is so much to see and you really feel immersed in the culture. They organised a fantastic trip to Sigirya and Dambulla caves for us. I can't thank them enough, form the cleaning staff ( who did a thorough job every day) to the very open and friendly managers. The restaurant staff became our friends catering to our every need, thank you all, especially Osaka, thank you for your patience. We miss Basil and say hi to the friendly pool attendants. We felt spoilt, which is lovely. We hope to see you again next year, Sue, Declan and Baby Lara.

Room Tip: Lower floor facing the pool, great spot
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  • Stayed: January 2015, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank sue c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2015

You will enjoy the stay here. Beautiful beach, restaurant, rooms, conference halls etc. Both times I stayed here I saw two marriages taking place. Really beautiful. Family can enjoy this hotel with all facilities.

Room Tip: comfortable spacious rooms with less A/C unit noise
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  • Stayed: October 2014, travelled with family
    • Value
    • Sleep Quality
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Thank Mohan112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pegasus Reef Hotel

Address: Hendala 00700, Sri Lanka
Region: Sri Lanka > Western Province > Hendala
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Hendala
Price Range: RM275 - RM439 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pegasus Reef Hotel 3.5*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to "Pegasus Reef Hotel," the city resort that's just right.....!! Bordering the soft-sandy-shoreline where the gentle foamy waves play a tap-and-run game, Pegasus Reef Beach Hotel, one of the beach hotels in Sri Lanka, stands tall in its glorious splendor watching this eternal game. It is one of the beach hotels in Sri Lanka that offers a spectacular service for the lucky souls that step into this grand edifice. Come and experience the true essence of resting your head in luxurious finery, as the gentle salty breeze revives your senses that no other beach hotel in Sri Lanka can accomplish. ... more   less 
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