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2 - 7 of 59 reviews
Reviewed 13 July 2017

We like it a lot and would definitely recommend to everybody.
Just to highlight the main points:
1) location is great - very close to the beach (where they provide free umbrellas and seats, but for the mattress you have to pay additionally - 3 leva for one, which is ok)
2) food was very good
3) clean and comfortable hotel
4) friendly staff

What we didn't quite like was the animation for kids - there was nothing except for some dancing. No pool games, no ball games, not even darts!

But, overall we loved the stay there and will love to come back.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank octavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela K, Manager at Palm Beach Hotel, responded to this reviewResponded 24 July 2017

Dear guest,
Thank you for your review and for choosing our hotel. We are sorry that there was a misunderstanding with the animation team. We have darts, water gymnastics, water polo, sjoelback, table tennis and other games.
Otherwise we are happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
Best wishes,
Hotel Palm Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2017

The hotel is clean, with a friendly atmosphere and amenities. Rooms friendly and clean. The staff is extremely courteous and smiling. The food in the restaurant is rich and varied. We like, we were pleasantly surprised with'll visit again. We thank all the staff for the wonderful service during our stay.

  • Stayed: August 2016, travelled with family
    • Value
    • Rooms
    • Service
1  Thank marinovas81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela K, Директор по продажам at Palm Beach Hotel, responded to this reviewResponded 19 May 2017

Thank You very much for the time taken to comment at hotel Palm Beach and your experience with us.We are glad to hear that you enjoyed your holiday here. We try to do our best for your satisfaction We hope, you visit us again! Regards: Your Palm Beach Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2016 via mobile

The hotel is far from Party Street but near the beach.The room isn't big but very very clean and tidy.
The loby is very very small.The pool is clean and good.
The breakfast is very good and various specially for kids beacous there are Nutella and various corn flex.

Stayed: September 2015, travelled as a couple
1  Thank roxy8270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniela K, Директор по продажам at Palm Beach Hotel, responded to this reviewResponded 19 May 2017

Thank You very much for the time taken to comment at hotel Palm Beach and your experience with us. It is such a pleasure to us, that You met your expectations in our hotel. We are expecting you the next year. With kind regards, Your l Palm Beach Team

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Reviewed 9 August 2016 via mobile

Spiders everywhere,carpets very dirty,staff very rude(we are a family with 2 children) they don't want to change the towels because they are wet(how the hell can you wash and not wet the towels???) ,u have to wash properly on your face otherwise you will leave makeup marks on the towels and they will give you instructions how to wash properly??!! You are not allowed to bring fruit or water in the room (my son was sick and I couldn't bring a glass of water for him!!) I paid 30 leva /week for Internet and it doesn't work at all(you have to go at the reception where is free wifi),parking is very limited so are the sunbeds! All you ask for is NO!NO!NO! I About the food..if you can choose one from the different meals is good (I feel like in a canteen) !! In the bathroom when I arrived I found sand in the bath!! I dont recomend to anyone!

Stayed: August 2016, travelled with family
1  Thank Raluca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2016 via mobile

It's the second year in a row when we spend our vacation in Golden Sands, but this year we had the bad luck to choose this hotel. We arrived at the hotel at 8.30 am in the morning but could not check in until 14 ( if we wanted to check in earlier, we had to pay 10 leva for each minus hour).
The food: same types of food over and over again, after 3-4 days you just get sick of it. For breakfast always the same thing, you just end up skipping it...
The bar is only open until 22. If you need a glass of water at 1am...bad luck, there is no place you can get it. My boyfriend got sick ( we even had to call the for the doctor), we had no water, and no place to get the water from...again, bad luck...( at least that's what the lady at the reception said : she can't do anything).
The next day, we wanted to get some water in a bottle...NOT POSSIBLE. We tried at the restaurant, and some lady told us it is not allowed. We went to the reception: the lady said there is nothing she can do about it...again. Finally, we managed to convince the woman at the bar to give us some water in the bottle ( she kept filling some glass, amd with that glass we got some water in our bottle).
About 50 umbrellas on the beach...for 150 rooms...even if you are promised you will have an umbrella on the beach...no chance, if you don't wake up at 6am to go and get a place reserved. At 8am, when we arrived on the beach...all the places taken...even if the people came at 11am at the beach, the towels were there from 6am.
We had to pay 15leva/day for the parking place...SUPER VERY MUCH!!!! My parents were at a hotel in the neighbourhood amd paid 6leva/day...:|
This is not a 4star hotel...
Not to mention, if you need a paper printed, you have to pay 0.5 leva / paper...
People there act like they are dealing with cows...not woth customers who pay a lot of money for the services.
I would not recommend this hotel!!!!

Stayed: July 2016, travelled as a couple
7  Thank Cîmpian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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