This property is so gorgeous that it pains me to not write an excellent review.
We checked in and went directly to the pool for drinks (Omg amazing, made with fresh fruit). My husband booked us here for 3 night for our anniversary. It was a long holiday weekend so prices naturally go up. He didn’t mind spending the $500 a night being that the property looked gorgeous.
Here is where the problem arises. We got an entre viñedos room. The room location was gorgeous and so was the setting but the room was run down… walls were peeling, floor was scratched all over, room just looked like it needed a bunch of TLC. I can handle that being that the property is stunning but the problem was the air conditioner… the mini split wasn’t tuned on when we checked in and it took 5 hours for the room to cool down. Then they kept having power outages so when we returned after a whole day of wine tasting it was 120 degrees in our room.. this happened two days in a row. The disappointment comes in the fact that I told them about the problems while there and no one ever came to our room and then when we checked out and they didn’t seem to care, not even an apology.
We travel a lot and plan on returning to valle and really want to return here but the lack of PR is disappointing.