Too expensive and needs quite few upgrade. The receptionist staff an average service , drivers excellent service always very polite ( I enjoy their rides make you feel very welcome) The restaurant staff also very friendly but it was expensive too! I don’t think I would come back here.
Dear Guest,
Thank you so much for your review.
Our team keeps improving everyday to bring the experience that were looking for.
Stay safe.
My husband and I have been visiting the valle for over 10 years and have always wanted to stay here. I knew to expect ecofriendly lodging and that the rooms were decorated with simplicity. But, it was clear this hotel has not been maintained. The cheap furniture was all scratched up and was very non-functional. The rain shower head had so much rust there was barely a dribble. Lighting was poor and the concrete floors were freezing, but no rugs or slippers were provided (only a very scratchy wool bathrobe no one would want to wear). The seating next to the firepit on the patio was awkward and the front desk was unapologetic that their tasting room was closed. I asked if I could sit and have a glass of wine in the lobby while I waited for my husband and the answer was a clear no. They also have to bus you around the property which is inconvenient, so a simplicity like a small fridge in the room would have been great. Other than the chef (who was amazing!) and the friendly restaurant staff and drivers, there is no reason to stay here. At the price, there are many other places nearby with a much better guest experrience.
One of the best boutique hotel experiences ever! The chic design aesthetic, the cute eco huts and the overall service and hospitality was above and beyond 5 stars. Every member of the staff was so incredibly kind and attentive. The pool area was pristine and the entire experience felt very unique and special. We can’t wait to come back!
Dear laurabX858IT,
Thank you so much for visiting our wild shelter during your visit to the Valle de Guadalupe.
We are truly happy that your experience was you expected. Our team works hard everyday to help everyone with their requests and i can asure you they give the best of themselves everyday.
Please feel free to comeback whenever you can, our place will wait for you.
Stay safe!
Not a luxury hotel or service , only the room rate corresponds to a boutique hotel experience. Facilities and rooms are broken and without maintenance . Restaurant closed , no room service . Staff with Poor attitude. Don’t waste your money here . This hotel use to be awesome but not any more . It is just a shadow of what it used to be . They don’t have enough staff and the management is very poor.
Dear Hcmix,
Thank you so much for your review.
We are truly sorry that your experience was not the best, i can asure that we have made some changes and our restaurant by the pool, which is called Toba, is fully working normally.
We hope to have 2 new restaurants in the next months, we hope to see you once again with us.
Stay safe!
Pricing would suggest that this accommodation is luxury/up-scale but it is not. Broken AC (rattled constantly and didn’t work.. this was during summer), cracked outdoor fire pit, moldy shower curtain, and subpar cleanliness (hair left from prior guests) contributed to the discrepancy in pricing and quality. Restaurant kitchen was closed due to renovation, complimentary fruit was offered for breakfast and later charged. Wine offered at time of check-in was not very good. Shuttles may take 20+minutes to arrive at your room, note that you need to plan accordingly. All together, very poor value accommodation; you will get better quality and service elsewhere.
