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Rachel L

Above and beyond! Highly recommended!

5.0 of 5 bubblesReviewed 14 Oct 2022
The Staff at Encuentro is incredible! I was married in Valle and my guests stayed in 18 rooms at Encuentro. The front desk staff was superb. MONTHS of communication on the phone and whatsapp to prepare for coordinating 18 rooms of Americans traveling to valle for the first time. Upon arrival, the staff was kind and cheerful and even celebrated me and my fiance!! I am so grateful to everyone for welcoming us and making sure that our stay was perfect. THANK YOU from the bottom of my hear to everyone! (Their Rosé is my favorite in all of Valle!)
Date of stay: October 2022
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    Reviews (278)
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    Traveller rating
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    8 - 13 of 278 reviews
    Reviewed 25 July 2022 via mobile

    I stated here for two nights with a friend last month. I’m not sure why the reviews aren’t better as I had such a great experience. Here are the pros and cons:

    Pros:
    - cool architecture and design
    - A/C was cold (needed it during the hot time we went)
    - lovely pool area and restaurant
    - best of all was the service (they went out of your way to help with resys and the shuttle was always ready to take you anywhere without even needing you to call them)

    Cons:
    - our window shade stopped working on day 2 so we couldnt open it up

    Date of stay: June 2022
    Trip type: Travelled with friends
    1  Thank adelly
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 26 July 2022

    Dear Adelly,

    Thank you so much for your kind comments.

    We are truly glad you had the experience that all our team work for. We are looking forward to welcome you again, bring some friends with you!

    Stay safe!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 July 2022 via mobile

    My husband and I (and our pup) made a short 4 day trip to Guadalupe from Los Angeles and stayed here. Our stay could not have been more perfect, from the moment we were picked up by our friendly driver, Ivan, to the attentive staff and service. The hotel itself is gorgeous (the vibe was “Napa meets Tulum”). It’s adults only which we appreciated as we enjoy our peace and quiet when we vacation (although they do allow dogs and treated him so well as if he were a paying guest too haha). We would 1000% stay here again. Oh and their calamari — probably the best I’ve ever had!

    Date of stay: July 2022
    Trip type: Travelled as a couple
    Thank Noahoffman
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 26 July 2022

    Dear Ms. Noa,

    Thank you so much for your kind review.

    Our entire team is working contantly to improve the experience we offer to our guests. Know that your words can help our staff to keep enjoying their work and keep growing their spirit.

    Thank you, stay safe.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 June 2022 via mobile

    Too expensive and needs quite few upgrade. The receptionist staff an average service , drivers excellent service always very polite ( I enjoy their rides make you feel very welcome) The restaurant staff also very friendly but it was expensive too! I don’t think I would come back here.

    Date of stay: May 2022
    Trip type: Travelled as a couple
    1  Thank Vacationdreamerg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 26 July 2022

    Dear Guest,

    Thank you so much for your review.

    Our team keeps improving everyday to bring the experience that were looking for.

    Stay safe.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 January 2022

    My husband and I have been visiting the valle for over 10 years and have always wanted to stay here. I knew to expect ecofriendly lodging and that the rooms were decorated with simplicity. But, it was clear this hotel has not been maintained. The cheap furniture was all scratched up and was very non-functional. The rain shower head had so much rust there was barely a dribble. Lighting was poor and the concrete floors were freezing, but no rugs or slippers were provided (only a very scratchy wool bathrobe no one would want to wear). The seating next to the firepit on the patio was awkward and the front desk was unapologetic that their tasting room was closed. I asked if I could sit and have a glass of wine in the lobby while I waited for my husband and the answer was a clear no. They also have to bus you around the property which is inconvenient, so a simplicity like a small fridge in the room would have been great. Other than the chef (who was amazing!) and the friendly restaurant staff and drivers, there is no reason to stay here. At the price, there are many other places nearby with a much better guest experrience.

    Date of stay: December 2021
      • Value
      • Cleanliness
      • Service
    1  Thank helmkk
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 September 2021 via mobile

    One of the best boutique hotel experiences ever! The chic design aesthetic, the cute eco huts and the overall service and hospitality was above and beyond 5 stars. Every member of the staff was so incredibly kind and attentive. The pool area was pristine and the entire experience felt very unique and special. We can’t wait to come back!

    Date of stay: September 2021
    Trip type: Travelled with friends
    1  Thank laurabX858IT
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 23 November 2021

    Dear laurabX858IT,

    Thank you so much for visiting our wild shelter during your visit to the Valle de Guadalupe.

    We are truly happy that your experience was you expected. Our team works hard everyday to help everyone with their requests and i can asure you they give the best of themselves everyday.

    Please feel free to comeback whenever you can, our place will wait for you.

    Stay safe!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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