We travelled to Valle de Guadalupe to celebrate my husband’s birthday with our adult children. Our stay at Encuentro was magical . The individual lofts are beautiful with spectacular views. They are small but beautifully appointed and comfortable. They offered a shuttle to the rooms and helped arrange rides to the area vineyards. We enjoyed the jacuzzi and had great service for Aperol Spritzs and water. The bar and restaurant staff were very friendly and helpful .
Dear Shrink711,
Thank you so much for your kind review.
Out entire team is currently working to improve the experience we have to offer to our guest. Your review will for sure give a smile to every member of our staff.
Please be safe and continue to visit our Valle de Guadalupe.
We had a great time and stay at En Cuentro. Loved the concept and the staff.
From reception to drivers to restaurant staff -- all great.
Noe at the restaurant was especially good.
One suggestion -- rugs for the concrete floors in the lofts. Freezing cold.
Dear Egrs66,
Thank you so much for your comment.
We are giving our best to improve the experiencia for our guests, we are taking your comments very seriously to improve more our amenities.
Please, keep visiting our Valle de Guadalupe.
Stay safe.
We loved Encuentro! It’s so picturesque and you feel like you are in another world! The staff is amazing and had great recommendations! The food is also really delicious and fresh. I would recommend staying here!
Dear mpowy,
Thank you so much for your kind review.
We are always looking forward to improve our experience for our guests and visitors.
Please feel free to comeback whenever you can, we have a new restaurante named JAK, for sure you have to try it.
Stay safe.
The Staff at Encuentro is incredible! I was married in Valle and my guests stayed in 18 rooms at Encuentro. The front desk staff was superb. MONTHS of communication on the phone and whatsapp to prepare for coordinating 18 rooms of Americans traveling to valle for the first time. Upon arrival, the staff was kind and cheerful and even celebrated me and my fiance!! I am so grateful to everyone for welcoming us and making sure that our stay was perfect. THANK YOU from the bottom of my hear to everyone! (Their Rosé is my favorite in all of Valle!)
I stated here for two nights with a friend last month. I’m not sure why the reviews aren’t better as I had such a great experience. Here are the pros and cons:
Pros:
- cool architecture and design
- A/C was cold (needed it during the hot time we went)
- lovely pool area and restaurant
- best of all was the service (they went out of your way to help with resys and the shuttle was always ready to take you anywhere without even needing you to call them)
Cons:
- our window shade stopped working on day 2 so we couldnt open it up
Dear Adelly,
Thank you so much for your kind comments.
We are truly glad you had the experience that all our team work for. We are looking forward to welcome you again, bring some friends with you!
Stay safe!
