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Juan Marco T

TERRIBLE!! DO NOT STAY HERE

1.0 of 5 bubblesReviewed 8 Apr 2024
Our stay was highly dissapointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us only 2 people could stay per room after we had called a few days prior to confirm. The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies to communicate with the front desk and they were The restaurant staff was extremely rude, rushing for us to get out after charging us $200 for 2 bottles of wine. We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead.
Date of stay: April 2024
Room Tip: Don’t be fooled by the view.
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 23 October 2023 via mobile

This hotel is lovely.

The metal pods that dot the mountain landscape lend a unique design aesthetic, but they aren’t actually super cozy inside. They are simple - for example no closet, drawers, or cabinets to put your stuff away. The beds were very comfortable. The temperature controls and blinds worked perfectly in our room and sunlight in the early morning wasn’t a problem. The chairs all around the balconies and in our room were very chic, just not very comfy to sit in for longer than a few moments. The rain shower was incredible. I think due to the septic system there was a slight sewage smell at first that the hotel was luckily able to remedy quickly.

I would highly recommend breakfast at Toba. They use very fresh ingredients and the service was top notch. They also provide great margaritas while sitting at the pool. Hanging out poolside is a great activity, but if you love shade be prepared as there are no umbrellas. It’s a beautiful view and later in the day they play upbeat music.

Another activity on the property is hiking. I followed the road way back into the hills and there is a lot of natural beauty to check out.

The wine tasting building is no longer open. There is a very bumpy dirt road to access everything from the paved highway. Definitely bring sneakers as you travel everywhere on dirt paths.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank fB5178FO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 31 October 2023

Dear visitor,

Thank you very much for your kind review about our property.

We would like you to know that we are constantly working to improve our experience and service, as we take nothing for granted. We assure your words help us to grow.

We are very happy that you have walked our paths, since nature is also part of our architecture and is the most beautiful.

I would like to invite you to come back to our hotel whenever you´re looking for relaxing, good views and specially good wines.

Please be safe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2023

The setting of Encuentro is absolutely incredible. You are surrounded by boulders, wildlife, flowers and of course, vineyards. The view of the valley is stunning! The service was outstanding and Toma was a great spot to enjoy breakfast, poolside meals and dinner the nights we didn't feel like leaving the property. The pool area was gorgeous with a nice sized hot tub and an attentive staff. Hiking around the property each morning as the fog came through the valley was spectacular. No TVs, no mini fridge but honestly, those are two things I didn't miss. It was a beautiful chance to connect with nature and your traveling companion.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Michelle A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 22 May 2023

Dear Michelle,

Thank you so much for your kind review.

Our team is fully committed to give the best experience possible. Please feel free to comeback whenever you can, do not forget to bring some friends, a glass of wine will be waiting for you all.

Stay safe!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2022 via mobile

We travelled to Valle de Guadalupe to celebrate my husband’s birthday with our adult children. Our stay at Encuentro was magical . The individual lofts are beautiful with spectacular views. They are small but beautifully appointed and comfortable. They offered a shuttle to the rooms and helped arrange rides to the area vineyards. We enjoyed the jacuzzi and had great service for Aperol Spritzs and water. The bar and restaurant staff were very friendly and helpful .

Room tip: The terrain requires a truck or SUV. It’s best to make your own dinner winery reservations but they are helpful with taxis and shuttles .
Date of stay: December 2022
Trip type: Travelled with family
1  Thank shrink711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 21 January 2023

Dear Shrink711,

Thank you so much for your kind review.

Out entire team is currently working to improve the experience we have to offer to our guest. Your review will for sure give a smile to every member of our staff.

Please be safe and continue to visit our Valle de Guadalupe.

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Reviewed 3 December 2022 via mobile

We had a great time and stay at En Cuentro. Loved the concept and the staff.
From reception to drivers to restaurant staff -- all great.
Noe at the restaurant was especially good.
One suggestion -- rugs for the concrete floors in the lofts. Freezing cold.

Date of stay: November 2022
Trip type: Travelled with family
Thank egrs66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 21 January 2023

Dear Egrs66,

Thank you so much for your comment.

We are giving our best to improve the experiencia for our guests, we are taking your comments very seriously to improve more our amenities.

Please, keep visiting our Valle de Guadalupe.

Stay safe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2022 via mobile

We loved Encuentro! It’s so picturesque and you feel like you are in another world! The staff is amazing and had great recommendations! The food is also really delicious and fresh. I would recommend staying here!

Date of stay: August 2022
Trip type: Travelled as a couple
Thank mpowy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jair Campos, Director General at Encuentro Guadalupe, responded to this reviewResponded 22 May 2023

Dear mpowy,

Thank you so much for your kind review.

We are always looking forward to improve our experience for our guests and visitors.

Please feel free to comeback whenever you can, we have a new restaurante named JAK, for sure you have to try it.

Stay safe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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