We absolutely loved this hotel.
The owner and his family were gracious, friendly and accommodating.
I have a certified service hearing dog and we had difficulty finding a place to stay in Patzcuaro. The owner made an exception to their "no dogs" policy for us on the basis that our dog is certified (we have all of her paperwork and US license too).
The location of this hotel can't be beat. It's right smack in the heart of things, it's an exciting, fun place to stay. We had the room with the balcony (looking out to the plaza) and we loved the people watching and simply viewing the changes throughout the day.
We found the beds and accommodations to be simple and clean. Very, very clean.
Their wifi is the best we've seen so far in Mexico, and their cable is great. So too is their hot water.