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Reviews (5,859)
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3,505
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Reviewed 1 April 2018

Our room was a little worn out but we only slept and showered here so no big deal. The cleaning was ok.

Food was perfect with many restaurant’s to choose from. Sumptuori, El Dorado and Opavao was some of the favorites. Breakfast had a huge variety of food at the Buffet´s. You could choose one of the smaller to avoid noise.

The staff is really wonderful kind and asking what they could offer all the time. They are really worth a tip.

The surrounding’s is great A huge area to walk in and suddenly you meet some of the animals that resists in the area for example a raccoon. If you to tired to walk you will be offered a transport all the time.

Pools are clean and the service when you are visiting the pool area is great as in any other places in the hotel. We traveled without children but the children’s area looked really great.

The beach has rocks but there is a couple of places to get out without hitting any rocks. Great for long walks.

Entertainment on different places every day,

Wi-Fi is really great.

All together this place is highly recommended.

  • Stayed: March 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Karl-Axel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this reviewResponded 3 April 2018

Dear Karl-Axel C,

It warms our heart to know that you enjoyed the great hospitality received from our staff, our array of pools and restaurants, the great atmosphere and fun entertainment that we provide.

Our chefs in the “Sumptuori”, “El Dorado” and “O´Pavao” restaurants, will be thrilled to know that these were your favorite dining experiences and your uplifting words will motivate them to continue preparing extraordinary culinary creations.

Thank you again for your comment, it will be a pleasure to let our staff know that you were enormously satisfied with their wonderful performance, providing attention that lived up to your expectations.

We hope that you return to live another wonderful vacation in the natural heaven of our Hotel Grand Palladium Colonial in the Riviera Maya.

Warm regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

We spent a week at the Colonial with our teens and my octogenarian parents. It was the perfect family vacation because everyone found something to do according to their ages, as well as enjoying time together as a family. The place is huge and beautiful, everyone in staff from the resort car drivers to waiters and maids were extremely helpful and attentive. A big Thank You to our concierge Agata who made sure we were 100% satisfied during our stay.
We ended up buying the Travel Club option and are looking forward to many more vacations at Palladium different locations, although we all agreed that the Riviera Maya location will be the one we’ll probably visit more often. Can’t wait to return!

Stayed: March 2018, travelled with family
2  Thank Auroraymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this reviewResponded 30 March 2018

Dear Auroraymo,

Thank you for choosing us to spend your holidays in the Riviera Maya.

It gives us great pleasure to read that your stay was an excellent opportunity to have a good time with your family, as this is our main purpose and all our staff will be thrilled knowing that you were also satisfied with their infinite hospitality.

We will send these comments to Agatha so that she is also satisfied with her incredible performance.

In Palladium our main goal is turn guests into fans and we are so happy that you loved your stay so much, that you became a part of our Travel Club, welcome!

We trust this is the beginning of an endless list of memories created in each of your vacations in our many destinations of the Caribbean and we can’t also wait to welcome you back on your next trip.

With kind regards from all your new Palladium family!

Rosa Rivero
Hospitality Manager


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Reviewed 29 March 2018

This hotel was fantastic. The food is in all restaurants was very good. I noted comments about the food being a little cold, this is due to the air conditioning not the food. A simple extra hot request to the waiter solved the problem instantly. The grounds were cleaning and all pools were great to use. The hight light of our stay was the Mojito Bar with Jose Carlos - this man knows how to make a drink they were the best we ever had. We loved all the pop up bars dotted around the coplex but this one was the best. We would walk to the white sands just tpo get one each night. Jose was so helpful and knew his mixology a credit to the hotel. Freddy at bar la isla was also great.

The girl band Cherry Bomb who played at the hotel were fantastic and need to be a regular fixture, seriously they were amazing and we loved them.

The theme nights were great and the foam party even for 50plus was fun and the white party on the beach amazing.

We ventured into Playa carmen on the bus which stops outside the hotel great service, Playa Carmen a bit dofgy looking but we had no hassle and went in twice and caught the ferry over to Conzumel which goes hourly. DO NOT hire a car from the guy outside the ferry with the american accent he ripped us off completley and we ended up driving a death trap, although funny it was dangerous having no lights roof or brakes!!!!

My only negative about the hotel is the mixers for the drinks they were flat something the hotel needs to sort out!! We purchased some wine with our meals and they were very good and reasoabled priced.

The boys at the hotel to book Coco Bongos are really good and looked after us its worth a visit, great night but book soon as you get to hotel if you want VIP seated tickets.

I would definately visdit again and our friends booked the day we good home. Great Stay, Great Hotel

Room Tip: Rooms close to main building are great
  • Stayed: October 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank cooke376
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this reviewResponded 30 March 2018

Dear cooke376,

Thank you for taking the time to share in detail all your adventures lived in Playa del Carmen and in our Grand Palladium Colonial.

It is gratifying knowing that your stay was great and that you enjoyed our all-inclusive services, with delicious food, tasty drinks in our pop up bars, fantastic entertainment activities, excellent live music and the friendly staff that kindly served you during your time in this paradise.

We will send your positive comments to our team, especially to Jose and Freddy, they will be very happy and motivated to read that you were very pleased with their special drinks and their undeniable charm!

Your opinion about the mixers for the drinks has been passed to our Management for further review and consideration, we appreciate your helpful feedback!

We are so glad to read that your friends have decided to return, we wish to welcome you again too and offer you another amazing experience!

Kind regards,

Rosa Rivero
Hospitality Manager


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Reviewed 28 March 2018

We arrived from UK to this wonderful hotel....we are repeat guests and were given a cold towel and cold drink...much appreciated. The room was a free upgrade to a jnr suite and it was lovely....enormous bed bath robes and slippers. Large balcony. This was our third visit to Grand Palladium Riviera Maya but 5th visit to a GP hotel...nothing is too much trouble for the staff from the cleaners room maids reception guest relations waiters bell boys everyone was so friendly and helpful...we did miss the theme nights in the buffet restaurants as had been in past years as the meals after a while became a bit samey ie sushi most nights...and the food in the Hacienda could have been hotter...but those were the only negatives....the hotel is unique with walkways through the jungle where you will see all sorts of animals. Iguanas round the secret pool were amazing ....it’s our favourite hotel ...indeed we loved it so much again we’ve booked a return visit next year... thar will be our 4th time. Thank you Grand Palladium Riviera Maya for a truly memorable holiday.

Stayed: March 2018
2  Thank 30JudeE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this reviewResponded 29 March 2018

Dear 30JudeE ,

Thank you for believing and trusting our Palladium family, it will always be a pleasure to be part of your wonderful vacation memories.

We are very happy to know that you were satisfied with the free upgrade we gave you, to honor your loyalty to our chain, whenever it is possible, our front desk team, makes a really great effort to reward our repeat guests with this wonderful benefit.

Your words are a great source of motivation for our team and we will gladly share your comment with everyone; our main reward is knowing that you enjoyed your stay once more and we are also happy to realize your love for the natural charm that we have in our grounds with all the wildlife that coexists in harmony within our facilities.

We also appreciate your good feedback regarding the theme night in our buffets, we do feel sad that we could not fulfill your expectations, especially because we have different food corners in the Tikal and Hacienda buffets, between Japanese, Brazilian, Mexican, Spanish, and many different options that are displayed every night for you to enjoy, nevertheless, we want you to know that, your opinion is very important for us and your suggestions will be transmitted to our Management team.

It is fantastic that you are returning to our beautiful Riviera Maya destination next year, we can’t wait to give you and your husband a warm welcome back home!

Warm regards,

Rosa Rivero
Hospitality Manager

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Reviewed 28 March 2018 via mobile

Large resort with plenty to do. Activity Staff were absolutely amazing. Elulio, Joshua and Benjamin MADE our vacation! Thank you! The buffet staff are very friendly and everyone at the lobby, bars, cleaning top notch. Highly recommend!

Stayed: March 2018, travelled with family
1  Thank Cindy-GoLeafsGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this reviewResponded 29 March 2018

Dear Cindy,

Thank you so much for making us your chosen Hotel for your holidays in México!

We are glad to know that you found everything you needed to always enjoy the days in our paradise and that you felt especially happy when participating in the different activities with our entertainment team.

It will be an honor to inform Eulalio, Joshua and Benjamin that they made this trip even more amazing with their sympathy and genuine interest to make you have the best holiday time!

We sincerely appreciate your recommendation and hope to welcome you many times in years to come in our Grand Palladium Colonial.

Kind regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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