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Reviewed 2 weeks ago

We just returned from our third trip to the Grand Sirenis. Everything is as amazing as we remember. The resort is very clean, the entire staff is incredibly friendly and the FOOD is fantastic. This is a food review. We enjoyed our 3 a la cartes for our 7 days at the resort and were not disappointed. CHEF OLIVER does an incredible job of curating menus, ensuring everything is fresh and flavourful. What a treat it is to enjoy high end cuisine and beverages at these intimate restaurants. The food is exquisite and the presentation is top notch. There is something for everyone at the buffet for all 3 meals offered throughout the day, no matter where you’re from and your dietary needs. We loved popping over to the snack shack right on the beach for lunch every day and were pleasantly surprised by the afternoon meal prepared on the beach under the canopy for all to enjoy. We experienced New Year’s Eve and Three King’s Day celebrations while we were there for the week, both were premium presentations by the resort. I am still dreaming about the chocolate buffet! We always hung around the lobby bar in the evening to watch shows and enjoy the market at the theatre when it was on. We always enjoyed being greeted and catered to by FRANCESCA, she is super friendly and hard working. Her dedication to her job and fun spirit is one of the reasons we’ll choose to return to this resort!

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Lauren W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort, responded to this reviewResponded 2 weeks ago

Dear Q370QUlaurenw


Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard.

Nothing makes us happier than reading that our team provided you with exceptionally friendly & accommodating service. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer good service every day.

We really hope see you again here with us to have another amazing vacation.
Kind regards,

Monica Garcia
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Amazing. So much fun
Cecilio was an awesome teacher!
He was patient and ensured everyone listen to the rules, instructions and played safe.
I recommend you try this at the Grand Sirens.
What a fun experience!

Date of stay: January 2023
Trip type: Travelled with family
1  Thank F7253UImelissam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort, responded to this reviewResponded 2 weeks ago

Dear F7253UImelissam

Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard.

Nothing makes us happier than reading that our team provided you with exceptionally friendly & accommodating service. We will share your comments with Cecilio , positive feedbacks as yours encourages us to work harder to offer good service every day.
We really hope see you again here with us to have another amazing vacation.

Kind regards,
Monica Garcia
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We've just taken part in the archery tournament in Grand Sirenis with Cecilio, what fun! He's really knowledgeable and entertains guests young and old. It was my first time doing archery and I'll definitely try again!

Earlier in the week we took the bike tour in the morning too, again a wonderful experience. We visited a wonderful botanical garden and seeing the cenote and lagoon was a bonus! I went back there to swim too, great to see the area. Thanks very much Cecilio!

Date of stay: January 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Lizzy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort, responded to this reviewResponded 2 weeks ago

Dear 630lizzyg


Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard.

Nothing makes us happier than reading that our team provided you with exceptionally friendly & accommodating service. We will share your comments with Cecilio, positive feedbacks as yours encourages us to work harder to offer good service every day.
We really hope see you again here with us to have another amazing vacation.

Kind regards,
Monica Garcia
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

BEDBUGS!! Then difficulty changing the room because of that. The rooms are old /outdated- smelled musty , had to change rooms 4 times on arrival because either lights, toilet were not working. The beach is ok- small and in a rocky area, The saving grace was the staff were very nice . Do not waste your money going there.

Date of stay: December 2022
Trip type: Travelled with friends
Thank AlZ_travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 weeks ago

The hotel was grand! Well maintained for such a large resort. 10/10 service. Everyone spoke great English and was very accommodating. Food was beyond fantistic. So many places to dine. Beach was great. Water was clear. Somewhat rocky in areas but once out a foot or two , clear and sandy bottom. The concierge were so helpful with everything and anything. We even were able to get them to print our boarding passes for us. Will be coming back for sure!

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Meander42622511690
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catina Clapes, Promocionar at Grand Sirenis Riviera Maya Resort, responded to this reviewResponded 2 weeks ago

Dear Meander42622511690

Thank you for your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We have a commitment to give all our guests the best experience and the best service. We really appreciate that you took your time to give us this review because is our way to know the importance that has for us our guests to be heard.

Nothing makes us happier than reading that our team provided you with exceptionally friendly & accommodating service. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer good service every day.

We really hope see you again here with us to have another amazing vacation.

Kind regards,

Monica Garcia
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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