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Reviewed 31 August 2016 via mobile

Me and another family member had the misfortune of staying here back In May for the David Urquhart - Lake District Explorer Tour. The best day we had was on the way home.

The hotel itself is pretty much right in the middle of a housing scheme and really isn't suitably located near anything of interest or use apart from a seedy looking railway pub and another Working Man's Club a stone's throw away.

Our twin room (#123) had to be seen to be believed. The mattresses could be sqaushed in one hand with no effort, the floor was wonky and creaky. The Bathroom was horrendous, the toilet bowl wasn't even screwed to the floor, the handle was partly sawed off and would only flush intermittently. The bath panel was hanging off. There was also a periodic smell of sewage that was present - probably due to slackening of the soil pipe from the toilet not being screwed down. The towels were threadbare and had holes throughout.

After 2 days we couldn't stay in the room any longer and complained to the owner Ann who then sent an employee to our room who verbally abused us - after telling Ann and the other employee that we had took photo's to prove our experience and that they really are the ones who should be paying us to stay there. We were eventually moved to another room (#125) which was better but not by much. By this point the damage had been done.

The chairs we were allocated in the dining room were falling apart which made eating a very tense affair as you didn't know when you would end up on the floor with your dinner on top of you!. The food was take it or leave it style.

We truly feel fleeced and that we were misold this holiday and that this hotel certainly isn't a fair representation of the Lake District. It truly was one of the worst and most surreal experiences of our life and not one to be repeated. We have forwarded our complaints and photo's onto David Urquhart.

You would need a holiday to recover from this place.

Date of stay: May 2016
Trip type: Travelled with family
4  Thank cammy201
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2016

First of all I would like to say how dated the hotel was, for what is claimed to be a great hotel it is stuck in some kind of 1960s floral time warp. The room I stayed in was old, unclean and very basic the television did not work and the lamp also did not work. I enquired about getting a replacement bulb at the front desk. A very nice young girl went to ask and said someone would be into the room to replace it. It was never replaced and the request for a bulb was ignored. The food was awful and was very clearly cheap food that they charge a fortune for. The bar was very overpriced and they were trying to sell Diet Pepsi as Pepsi something which I had to bring to their attention.

But the worst part of the hotel by far was the owners. The owner of the hotel gave disgusting service. I was kicked out of the bar at 11:30pm after being told it was open all night while the owner told me'it was his bar and he could do what he wanted'. I overheard him being abusive towards staff members and customers and i also witnessed him shouting at one of the children stayingin the hotel who was simply sitting in the lobby. Other people i spoke to at the hotel told me they had witnessed his behaviour and were also shocked by it. He can only be described as a disrespectful old man who clearly does not care about the service provided at the hotel.

I would not recommend this hotel to anyone i would rather throw my money away then give it to these people.

Date of stay: August 2016
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
2  Thank hg311
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2016

I stayed here for Business purposes back in January 2016 for one night after my original booking at another Hotel nearby had been messed up. On arrival the Staff are generally quite welcoming and friendly and the first impression is a bit like walking into somebody's home rather than a hotel. The rooms are of a good size but when you go in one it feels as though your stepping back in time to the 1960's with old furnishings and fittings. The bathroom is exactly the same with very old style decor. The rooms however are actually very warm and comfortable and I did get a good nights sleep. There is a restaurant downstairs and a bar area with Sky TV. The bar serves good quality drinks and is reasonably priced and the food in the restaurant is actually very tasty and I was quite impressed with it.

Would I stay here again?? Maybe.. but only if other Hotels nearby were not available but simply as I found it not to be of my taste. On the whole it's friendly, warm and comfortable but very very dated and in need of modernization in my honest opinion.

Date of stay: January 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank chrisbgas79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2016

Visited The Cumberland Hotel for a weekend with my Mum and daughter. The hotel is very homely the owner Ann is very welcoming. We were checked in by her grandson Matthew who was very polite and helped my daughter with our cases, we had a twin room and a single room. We requested rooms beside each other which we got. The rooms are very modern with walk in shower. I can't fault the cleanliness of the this hotel, the rooms are clean every day. I asked for extra pillows and were there when I got back from dinner. Breakfast was very basic, a full English with orange juice and cereal. You could have any type of eggs , which we did as non of our party eat a full English. Mum also asked for a yogurt although they didn't have any they were their the next morning for Mum to have. No request is too big for this hotel . A very pleasant stay.

Room tip: Stayed in room 112, very modern and comfortable.
Date of stay: July 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank June W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2016

...sometimes, maybe too tight.

There was some uncertainty with the length of my stay, so I paid for three nights in advance and said that it might be necessary to make it four days.

I needed four days for the assignment in the nearby paper mill so I just left on the fourth day's morning saying "To the Mines!" or something like that. I left everything in the room, except my computer.

I was very surprised when I get a phone call from the mill's upper management saying that I should pay for my hotel - or... This was my first visit to this mill for more than five years and the management didn't know me very well. Their impression didn't really improve from this incident. But it is OK now.

I then realized that one of the problems with this hotel is the lack of trust in their guests. There are little messages about how not to use the elevator, not to use the TV set (rather don't do anything because the "box" may get confused) and other messages about just everything you shall not do.

Trust is essential in society. George Orwell's 1984 and Stanley Kubrick's "A Clockwork Orange" are nightmare tales about what happens in a society that lacks trust. The Cumberland is far from that, but some thinking before complicating the guest's lives could be in order. It would have been very easy to just go and check if I really had left the hotel or not. But, no - it was easier to call my customer and make me lose quite a big chunk of credibility.

Ann did apologize, yes. But apologies cannot undo what has been broken.

Otherwise, I like this kind of tradition and culture carriers. I have stayed in soo many shiny anonymous hotels with lack of service that I appreciate these odd little hotels that still are managed by private persons. Floors creak, doors give off interesting sounds and there are level differences that tell about additions, repairs or just plain age. The refurbishes have been well carried out and my room (108) had a very fine bath-room and a good bed. Parking is directly in the yard, before the entrance, and it is free.

I have two recommendations:
1. Think/check before you act (like calling important people about trivialities)
2. Book the hotel if you need to stay in the Workington area. It is price-worthy.

Room tip: Room 108 is chilly, even in June. And WiFi doesn't work there. So I had to sit in public spaces to do my work.
Date of stay: June 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Skogsgurra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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