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Reviewed 25 February 2018


Janet J
Derby
2
Pending review
Afternoon Tea
Visited yesterday on a Groupon voucher my friend had the the normal afternoon tea while I had the gluten free. Normally gluten free options you get a standard shop brought bread and aproverbial uninspiring macaroon. So I was delighted to find that the sandwich's were made with delicious homemade bread and the cakes were to die for. Beautiful carrot cake, lemon cake and brownie and still warm scone. My friend was equally delighted with her sandwich's and cakes. The tea selection was such a lovely touch and we tried the Mayan chocolate tea delicious.
The staff are friendly and attentive without being over bearing and the dining room had the exact ambience you wanted when taking afternoon tea. Overall a lovely experience - highly recommended especially if you have any dietary requirements

Date of stay: February 2018
2  Thank Janet J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FinesseCollection, General Manager at Donington Manor Hotel, responded to this reviewResponded 29 August 2018

Hello Janet,
Thankyou for your lovely feedback on the Afternoon Tea, here at Donington Manor.
We are extremely pleased to hear that you and your friend enjoyed your visit and dining experience. We pride ourselves on our delicious food and excellent service.
Here at The Manor, you matter. We tailor our menu and service to suit all dietary and personal requirements, you come first!
If you are interested in any future offers, similar to your visit, please feel free to view our new website or get in touch! We look forward to hearing from you.

For any further questions or queries about our service, please do not hesitate to get in contact myself, Sven Nel, General Manager.
Thankyou again for your lovely feedback, we do hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018

my son booked this trip as our xmas present. we thought it was the only fools and horses experience night but that was at the donnington manor in kent, however we had a great night at this hotel. we went to the nearby donnington car museum at donnington racetrack in the afternoon which was really interesting. we went back to the hotel and had a few drinks in the bar. we had booked a meal for the evening which was absolutely lovely the food was very tasty and reasonably priced.the staff were very friendly and efficient, the bedroom was spacious and clean. all in all we thoroughly enjoyed our stay and would recommend it to anyone

Room tip: our room was on second floor and was quiet and comfy, dont know about other rooms
Date of stay: February 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank jeffandannsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FinesseCollection, General Manager at Donington Manor Hotel, responded to this reviewResponded 29 August 2018

Hello JeffandannSmith,
Thankyou for your lovely review!
We are pleased to hear that you and your entourage enjoyed you stay with us, here at The Manor.
Our hotel is set in the quiet village of Castle Donington, and is indeed set near some very interesting locations to explore and visit.
Here at Donington Manor, we aim to make your visit to us as warm and welcoming as possible. We pride ourselves on our excellent service, and equally excellent food!
If you are interested in any further offers, similar to your recent visit, please feel free to visit our website or get in contact!

For any further questions or queries about our service, please do not hesitate to get in contact myself, Sven Nel, General Manager.
Thankyou again for your lovely feedback, we do hope to see you again soon, maybe as another xmas present!

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Reviewed 18 February 2018 via mobile

Took 2 friends for a treat of afternoon tea. Absolutely lovely. The staff were extremely nice, efficient and attentive but not ‘in your face’. The sandwiches were lovely and fresh and the cakes were delicious. The choice of tea was wonderous, I would love to know who supplies them. The ambience in the room was conducive to the old ideas of serving afternoon tea, back in the day. I can highly recommend you try them I’m sure you won’t be disappointed.

Date of stay: February 2018
1  Thank CrazyCatLadyK2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FinesseCollection, General Manager at Donington Manor Hotel, responded to this reviewResponded 29 August 2018

Hello Kitty,
Thankyou for your lovely feedback about your recent Afternoon Tea visit, here at Donington Manor.
We are very pleased to hear that you and your entourage enjoyed your dining experience here at The Manor.
We pride ourselves on delivering the best service for all of our visitors, to give you the warmest welcome.
Our Afternoon Tea offer is unmissable and the food is extremely delicious!
Our staff are always on hand to help make your experience pleasant.
If you are interested in any future offers, in terms of Afternoon or Cream Tea, please feel free to view our website or get in contact today!

For any further questions or queries about our service, please do not hesitate to get in contact myself, Sven Nel, General Manager.
Thankyou again for your lovely feedback, we do hope to see you again soon, maybe another treat?!

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Reviewed 4 February 2018 via mobile

Enjoyed a superb 3 course Sunday dinner. Fabulous choice on each course. All very fresh food, Roast Pork with lots of crackling was a treat. Vegetables plenty of choices & again piping hot. Apple & Rhubarb crumble & custard to round off.
Only criticism could of done with more waiting on staff.
Would go again & certainly recommend to anyone to go.

Date of stay: February 2018
Trip type: Travelled with friends
Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FinesseCollection, General Manager at Donington Manor Hotel, responded to this reviewResponded 29 August 2018

Hello Sue,
Thankyou for sharing your thoughts on your Committer Dinner, here at Donington Manor Hotel.
We are pleased to hear that you enjoyed your Three Course Sunday Dinner. Our Chef's take great pride in their Finesse meals, and cater for all visitors!
Currently, we are looking into having a turn-around in our staffing rota and training, to make our service even better!
If you are interested in any future offers, similar to your Committee Dinner and Sunday Lunch, please feel free to view our website deals and get in contact today!

For any further questions or queries about our service, please do not hesitate to get in contact myself, Sven Nel, General Manager.
Thankyou again for your lovely feedback, we do hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile

Absolutely disgusting place we checked in and went to the room turned round and checked out £89 been charged for a dirty smelly mouldy room mattress like a wafer bed not made right dripping tap dark dusty.
Health and safety really need to look at these rooms.now having to travel back 2hrs and put a downer on the party we going to

Date of stay: February 2018
Trip type: Travelled as a couple
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FinesseCollection, General Manager at Donington Manor Hotel, responded to this reviewResponded 29 August 2018

Hello Steve,
Thankyou for sharing your experience with us, here at The Manor.
We are saddened to hear that you was not happy with you stay here at Donington Manor Hotel.
Our hotel is 18th Century and is extremely unique and dated.
We have noted a few minor features in our hotel rooms that need some TLC, and are working on those in order to get back up to excellent standards.

For any further questions or queries about our service, please do not hesitate to get in contact myself, Sven Nel, General Manager.
Thankyou again for your feedback, we do hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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