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Premier Inn East Grinstead Hotel
Ranked #3 of 4 Hotels in East Grinstead
Reviewed 9 August 2017

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank PJShols
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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5 - 9 of 377 reviews

Reviewed 2 August 2017

Hotel is well situated although there is some road noise which is to be expected given it's location. The room was clean and well presented, there is plenty of parking. Also the staff were very friendly & helpful.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Malcolm B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

Had a good overnight stay with no issues and all very clean. Nice check in lady on reception. On a busy road but good sound proofing. Very good pub next door for an evening meal. Pretty good value for money.

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank horizonz
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 28 July 2017

Being regular guests of Premier Inn Hotels we were disappointed by the cleanliness of this one during our 2 night stay. The bathroom was dirty with hair in the sink and urine stains on the wall alongside the toilet and the toilet was generally grubby. The TV remote control always a good cleanliness indicator was also grubby. On return to the hotel the next evening the towels had been removed but not replaced and the bathroom waste bin had not been emptied. Being near Gatwick Airport there are lots of over-nighters. Thus the attached Star Inn pub next door has parents enjoying a pre-holiday drink whilst their unsupervised kids were running around in the car park until the bar closes. So not a quiet Premier Inn to stay at.
The food in the Star Inn is of standard Premier Inn fare and is very good with the breakfast in the morning was also very good.

Room Tip: get a room as far away from the Star Inn as possible
  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank RayWilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Premier Inn Team at Premier Inn East Grinstead Hotel, responded to this reviewResponded 3 August 2017

Hi Ray

Thanks for taking the time to share your review.

We're pleased to hear you enjoyed the food in the Chef and Brewer restaurant next door, however it's a shame to read of your disappointment due to the noise disturbance you experienced and as the cleanliness wasn't up to our usual standard.

I've raised your comments with the Hotel Management so they can follow this up and they'll implement retraining with their Housekeeping Team to avoid your experience being repeated.

We hope this hasn't put you off staying with Premier Inn in future.

Kind Regards

Amy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn East Grinstead Hotel

Address: London Road | Felbridge, East Grinstead RH19 2QR, England
Region: United Kingdom > England > West Sussex > East Grinstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in East Grinstead
Price Range: RM279 - RM506 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn East Grinstead Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Just half an hour from Hever Castle and the Bluebell Railway - both big draws to this historic town ... more   less 
Also Known As:
Premier Inn East Grinstead Hotel East Grinstead

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