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“Best hotel in Cleveland - raise the bar of 5* hospitality”

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The Ritz-Carlton, Cleveland
Ranked #14 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed 21 September 2017

Fabulous and incredibly well thought out refurbishment that technophiles will love. It is pristine. The beds are divine. I don't usually equate the RC chain with truly personal service but it is usually a solid and consistent standard. Here they went above and beyond to make me feel at home as I was away from my family on a work trip on my birthday and felt very sad about this. Got me my favorite tea, a birthday cake, sorted all my work printing out and on and on! I have only been here a few hours but felt I had to write this review now! Thank you so much!

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank WanderingWomble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 22 September 2017

Dear WanderingWomble,

Your review warmed my heart and made me even more proud of the service our ladies and gentlemen provide. I am thrilled that we were able to make your birthday special.
Thank you for the fabulous feedback on the hotel transformation too!

We hope that you will always consider The Ritz-Carlton, Cleveland your home away from home.

Warm regards,

Yael Ron


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24 - 28 of 760 reviews

Reviewed 16 September 2017

Our room was beautiful. It had just been remodeled. The amenities were above average ad the staff went out of their way to make sure you were comfortable. We will certainly stay there again when we visit Cleveland!

Room Tip: Rooms above the6th floor have all been remodeled.
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  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 18 September 2017

Dear Kathy W,

We are thrilled that you found our new rooms beautiful! We are also happy that you found that our Ladies and Gentlemen went out of their way to make your stay comfortable.

We look forward to your next stay.

Warm regards,

Yael Ron

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Reviewed 16 September 2017

Upscale as expected. The fitness facility was the best I have ever experienced at a hotel. Everything was clean and in perfect working order. The room was exceptionally comfortable. I can't wait to return Only negative was being in a connecting room. At 0600 the noise level from next room was unberable as it traveled through the connecting door.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
1  Thank thumper114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 18 September 2017

Dear thumper114,

Thank you for your great comments - especially of the new Core fitness center and movement studio. We will soon be announcing fitness classes and personal trainer options as well as a wellness dining menu.

We do apologize that the guests next to your room were loud. On the occasion this occurs, the loss prevention team would be more than happy to assist you.

Thank you again for your kind words about the clean and exceptionally comfortable guestroom.

Warm regards,

Yael Ron

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Reviewed 13 September 2017

wonderful hotel great staff teriffic club level service is a one rooms are beautiful and very comfortable good location newly remodeled probibly the best hotel in ohio if thier is a higher than five star rating this is it

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
1  Thank K3606KIrobertr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 15 September 2017

Dear K3606KIrobertr,

Thank you for the wonderful feedback on the service and beautiful and comfortable hotel accommodations provided during your one night get-away. Next visit you will need to stay longer! Our new dining concept will be equally as amazing.

Warm regards,

Yael Ron

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Reviewed 8 September 2017

Good experience at the Ritz Carlton Cleveland. Staff were friendly and attentive. Room was comfortable. Hotel is undergoing renovation, but exercise facility and lounge have been renovated and are very nice. Exercise equipment was new and just like the equipment in fitness center I use near home.

Room Tip: West side view better than east. Probably good to be away from elevators, although it was very quiet...
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  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded 10 September 2017

Dear Alan C,

Thank you for sharing your recent experience with us. I was happy that the you found the staff friendly and attentive.

The new Core fitness center and movement studio will soon have personal trainers and classes too. You will need to come back soon!

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cleveland
#6 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range: RM1,462 - RM2,368 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE ; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland

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