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Reviews (382)
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9
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205
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All reviewsbank buildingvault doorgay streetbourbon barvalet parkingfull kitchenthe breakfast areaunique hotelbreakfast is servedvalet servicecolumbus downtownfront desk staffbedroom suiterooms are spaciousshort northwould definitely stay here againrestaurants and bars
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31 - 36 of 382 reviews
Reviewed 8 September 2017

My daughter got married across the street at The Vault. Lots of family and friends stayed here with us. The staff was so helpful. Bridesmaids got ready in a 2 room suite and we had to ask for someone to take out the abundance of trash. They were there in1 minute. We needed extra towels, same thing. Had a bread delivery made at 6 am, they accepted it and kept it safe. We asked to use the mezzanine for large family pictures before the wedding and they were fine with it. We screwed up the security lock on our suite and couldn't get in, they took care of it. We were there for 4 nights and the valet staff was also very helpful with our in and outs. And the new Bar is great too.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

I have to say that I was really pleased with the location, cleanliness and staff! Without exception the staff was friendly and very accommodating! Our room was large, comfortable and clean! I would definitely stay again!

Stayed: September 2017, travelled with friends
Thank Cynthia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, General Manager at Residence Inn by Marriott Columbus Downtown, responded to this reviewResponded 6 September 2017

Dear Cynthia C, thank you for the perfect 5 star rating! We are so happy we met and exceeded your expectations. We hope you had fun at the wedding and our friendly staff hopes to welcome you back again soon for another great experience. Thanks again for choosing to stay with us!

Regards,
Robert Kennedy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

Room, services, hotel, staff, excellent. Highly recommended. Close to everything down town. Would definately stay here again. LOVE that the old architecture of the old bank building was kept and restored.

  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Eric and I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, General Manager at Residence Inn by Marriott Columbus Downtown, responded to this reviewResponded 1 September 2017

Dear Eric and I, We are so happy you enjoyed your stay with us. It was our pleasure to have you as our guest and happy we met all your expectations. We are a unique property and we appreciate your observations and compliments. Thanks again for being our guest and we hope to see you soon.

Best,
Robert Kennedy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

Everything is absolutely beautiful inside, but there is no place to sit outside. If you stand outside the door, many panhandlers will come up to you. There are a few restaurants within walking distance.

  • Stayed: August 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank AnneKing446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamConcord, General Manager at Residence Inn by Marriott Columbus Downtown, responded to this reviewResponded 25 August 2017

Dear AnneKing446,

Thank you for the feedback about your stay! We are so pleased you loved our hotel and our wonderful location! We do have various restaurants and shops within walking distance, which makes us a great starting point for any exploring! We do apologize, but thank you for bringing it to our attention, about people approaching you outside. We will be sure to look into this. Please consider returning for another visit! We'd love to host you again.

Robert Kennedy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

Nice room layout and size. It was a neat building (converted from an old bank). I traveled with 2 children and the room layout and food amenities (refrigerator with freezer, microwave, and stove) were great. Clean rooms. Great location within the City. Easy access to COSI, restaurants, and Short North. Friendly service.

Stayed: July 2017
Thank Onetrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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