This was the worst experience I have ever had at any hotel. When we checked into our room, the toilet wouldn't flush. When I went to talk to the lady at the front desk, she questioned me as if I was lying and I didn't know how to flush the toilet. I asked her if she would like to come take a look at it, she said "I can't, I'm working". When I asked for a different room, she said they were full and didn't have any more. I said that I need a refund then because I can't stay in a room without a functioning toilet. She then said she couldn't give me a refund. When I refused to stay in the room, she magically found another room. When I went to that room, it had someone else's bags in it! She then went and checked the room and came back and told me that nobody is in the room. I went up with her and showed her the other bags and she says "these aren't yours?". Of course they were ours, we had all of our bags with us as I went up and down the stairs over and over trying to just get another room!! Also, one of the bags in the room was obviously a small child's backpack and I did not have any small children with me! When I tried to just get her to listen to me, she kept talking over me and being very accusatory that it was my fault. We finally got another room, even though she said the hotel was fully booked.
We then asked for a third towel because there were 3 of us (which was disclosed on the booking). She hands us a hand towel. When we give it back and ask for a bath towel, she refuses saying that she doesn't have access to the bath towels. This was a blatant lie because the next morning we were able to get a bath towel from the other worker. He accessed the bath towel from the same room where she got the hand towel.
Finally, we wanted to go to the pool. We stopped at the front desk and asked if there were towels at the pool and were told that the pool was closed. There were no signs anywhere about the pool being closed. In fact, the only sign we saw about the pool listed the hours that the pool was open!
I will never stay at a Ramada again. You really need to teach your employees about customer service. The correct way to handle this situation would have been to immediately apologize for the non-functioning toilet and offer us another room. I do not appreciate essentially being called a liar and then being lied to.
