The woman at the front desk was very short with us when we checked in. Our room and bed was not very welcoming and there was no phone and the TV did not work. When my husband went down to let her know, she became very irritated that she couldn't understand what room number we were. She finally said she would send someone up to fix it but it was 8:30 at night and didn't want someone coming up much later because we have kids. We asked for a new room. She said she had no more rooms. He asked for a refund and she said she would give him a new room so she didn't have to deal with us. Very rude. Also beware that breakfast is only until 9. Don't wait to eat until on the wait out and miss your chance!