The lobby and hallways were not clean, stained and dark. On the web page is says Hairdryers in each room. Our room didn't have, so called, the front desk with my personal cell, as no phone in rooms now, The Front Desk guy said they have no hair dryers on the property !////
Hello Valued Guest,
Im sending you this message because I wantted to apologize for for the trouble you encountered wich kept you from fully enjoying your stay with us. We strive for 100% guest satisfaction but at times we fall short.I will be sharing your comments with our staff to ensure this dosnt happen again. We'd certainly appreciate anouther oppertunity to earn your business and show you a better experiance. Please keep us mind next time. Until then wishing you the best.
Sincerly,
John
General Manager
The woman at the front desk was very short with us when we checked in. Our room and bed was not very welcoming and there was no phone and the TV did not work. When my husband went down to let her know, she became very irritated that she couldn't understand what room number we were. She finally said she would send someone up to fix it but it was 8:30 at night and didn't want someone coming up much later because we have kids. We asked for a new room. She said she had no more rooms. He asked for a refund and she said she would give him a new room so she didn't have to deal with us. Very rude. Also beware that breakfast is only until 9. Don't wait to eat until on the wait out and miss your chance!
Sorry to here about your stay =. I will be looking into the issues and talk with the front desk staff. Please rest assure the the issues will be corrected.
Good price, but I felt this property did not quite stand up to the Ramada name. Great breakfast, great front desk crew, good location. Paint job has been redone in a terrible, unprofessional way. Our room smelled bad with some parts of the carpet as wet. The carpets all over were worn, will try to find an alternative next time.
sorry for your issues rest assure we are currantly going through a remodel
AWFUL 😞 because I couldn't call it nothing else. Cheap as can be. The toilet in room 122 didn't flush correctly. Very low flushing ability, you have to hang onto the knob to make it flush. Weekday breakfast was awful literally nothing to drink. No cereal. Bagel, corn beef hash, a biscuit, and a waffle. Holiday inn express here I come! Definitely went down hill. The 2nd floor elevator does not work. The staff hardly speak English, you can't understand them. Your better off camping or spending a few dollars more for a nicer place. This has gone to the dogs.
sorry for your bad experiance here since your stay the issues had been corrected
The property was clearly undergoing a needed renovation. Flooring was being changed and spaces repainted. Future attention to issues such as improved lighting and replacing the atrium skylights would greatly improve the quality of the hotel. The brown and taupe colors are very dated and make the public spaces seem dull and dark.
The front desk staff were efficient, but not very hospitable. Greetings and eye contact were non-existent. Although polite the entire exchange felt very "transactional".
sorry about your the issues you yes we are doing renovations to the entire property. also i will be speaking to the front desk staff
