Rooms are adequate - no end tables by beds for phones, rings, etc. Towels in the bathroom are like a hand towel for shower or bath. Breakfast is minimal and no juice or milk offered. Staff was hard to locate - waited over 20 minutes to get checked in as no one was at or around the desk. Remodeling rooms and halls are loud and not quiet.
The front desk receptionist was rude, condescending and racist. She completely overlooked me and gave my paperwork to sign to someone else to sign. After I gave her my information to secure the room. Several times the key card stop working and instead of correcting the issue and taking accountability she blamed it on the guest.
AFTER booking on expedia charged additional suprise fee of $50 didn't clean room, breakfast never ready on time and this is the kicker i was scammed out of $700 worth of charges stemming from "this area" (i traveled from another city) after this business trip and the hotel was the only place I used my credit card to pay that $50 surprise fee. SCAMMERS
I booked two rooms for October 6-8, one for my family and one for my brother's family. We got there when check in started and things went OK but since my brother's family wasn't there yet the person checking us in asked if we wanted to let them check in separately. We were going to explore so we said yes my brother would be in later to check in. My brother met us for a late dinner and didn't go to check in until afterwards. When he went to check in the woman at the desk said they were fully booked. I explained that we already had a reservation. She told us they overbooked the hotel so there was no room available. She was not apologetic or offered to try and make some type of compensation. We booked the rooms through booking.com and they were also no help. They did not offer any type of compensation.
The hotel itself is very run down and in need of a face-lift. The pictures online are probably several years old. I have included pictures I took.
Overall, it was very disappointing I would not recommend the hotel at all.
relatively cheaper and clean hotel in the area, with some room renovations done and new simple furniture. but bed isn't comfortable. they have free breakfast with very few selections without fruits provided. location is good, close to shopping and parks.
