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“Poor Standards”
Review of The Lowry Hotel

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The Lowry Hotel
Ranked #4 of 20 Hotels in Salford
Certificate of Excellence
Reviewed 8 November 2017

On arrival in-spite of pre paying I was asked to pay £50 for the mini bar. Having said I do not use it, was then told its contents would be removed. A very rude attitude by the receptionist. On checking out I was asked if I had used anything from the mini bar. Staff were of the lowest standard and next time it will be back to the Midland Hotel. The restaurant bill was greatly priced up on what we ate, the food was passable but having been caught with overcharging left with a bad taste in the mouth. There is no assistance for luggage and the staff seem like robots.

Room Tip: Book somewhere else.
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  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank N M K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonpHarding, Manager at The Lowry Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest

Thank you for taking the time to share your thoughts with the Trip Advisor community.

Upon arrival as common practise in Hotels across the country our guest relations team ask for pre-authorisation of a credit card to allow guests the flexibility of charging any incidentals to their bedroom account during their stay. Any charges not taken are then refunded to the guest on checkout.

Our current mini bar offering does not allow us to safely lock away the goods on offer in the guests bedrooms. When this particular situation arises if a guest does not wish to leave any additional method of payment. As a Hotel we are left with no alternative other than to remove the food and beverages from the mini bar.

We are currently trailing a new system which will improve the situation you were faced with and I am sorry to read you felt it was rude whilst we removed the contents.

I'll be sure to share both your positive and constructive comments with the relevant managers from my team here. I do hope that there were enough elements of your stay to make a return visit a possibility and you do not choose to stay elsewhere.

Many Thanks

Simon Harding

Director Of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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48 - 52 of 2,717 reviews

Reviewed 7 November 2017 via mobile

Visited for girlfriend’s birthday. Parking and check-in process was very simple, room was on top floor with great views. Huge room with all amenities. Bed was absolutely huge and the room had a very spacious bathroom. We also enjoyed afternoon tea with Prosecco after we checked out which was fantastic. Overall, highly recommended when visiting Manchester.

Stayed: November 2017, travelled as a couple
1  Thank benny91689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonpHarding, Manager at The Lowry Hotel, responded to this reviewResponded 8 November 2017

Dear Guest

Thank you for your recent trip advisor review. We are thrilled that you enjoyed your experience with us for your girlfriends birthday, especially our bedroom offering on the top floor of the Hotel with views of the city centre. We look forward to welcoming you back for your next trip and many more occasions to come.

Many Thanks

Simon Harding

Director Of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

After a stressful drive trying to find the car park to the hotel I was met by the front office staff. Very accommodating and carried my luggage in.
Shown to a room which was well maintained and very spacious and very comfortable beds. The downside was it was facing a building site which working til at least 6pm each night so very noisy. The restaurant was excellent whith service that was a credit to the hotel. Danny the waiter was so attentive to everyone regardless of age of class and helped scd assisted where he could ; he was brilliant and very welcoming. The food is fantastic and not only of great quality but the presentation is simply beautiful. Within walking distance of the town centre so plenty of restaurants and shopping on your doorstop.

Stayed: October 2017, travelled on business
Thank Kenyantraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonpHarding, Manager at The Lowry Hotel, responded to this reviewResponded 8 November 2017

Dear Guest

Thank you so much for taking the time to leave feedback regarding your recent stay with us here at The Lowry.

I was delighted that you enjoyed your time with us and enjoyed all aspects of the Hotel that you experienced. We are as you mention located in Salford but are very conveniently next to Trinity bridge which is next to many different local attractions and areas that the City of Manchester has to offer.

I will pass on your lovely comments to the team here who will very much appreciate your feedback especially Daniel from our Food & Beverage department.

We look forward to welcoming you back soon for your next visit in the near future.

Once again thank you for you for your very kind review.

Many Thanks

Simon Harding

Director Of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

It's like coming home... The warm welcome the gentlemen on the door greet you with, makes you feel like a very special and valued customer... Caroline and James on reception ensure you continue on the first class customer service journey whilst they check you in.. The rooms are spacious, immaculately clean and well furnished!
The bar/lounge area is comfortable, rekaxing and the addition of the girl playing piano is a lovely touch!
The bar staff are attentive and look after you so well...
It's everything you want and expect from a hotel today! Well done and thank you!!!

Stayed: October 2017, travelled on business
2  Thank louisemQ8568SA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonpHarding, Manager at The Lowry Hotel, responded to this reviewResponded 8 November 2017

Dear Guest

Thank you so much for taking the time to leave feedback regarding your recent stay with us here at The Lowry.

I was delighted that you enjoyed your time with us again and enjoyed all aspects of the Hotel you experienced.
I will pass on your lovely comments to the team here who will very much appreciate your feedback espciially Carlonine and James from our Front Office team.

We look forward to welcoming you back soon for another visit.

Once again thank you for you very kind review.

Many Thanks

Simon Harding

Director Of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017 via mobile

Thank you so much to everyone at The Lowry. You all made my 40th birthday treat so wonderful. The room, treats, birthday present, food and drink were exceptional. Your staff were all so welcoming and they work sooooo hard. I will be back, Nikki x

Stayed: November 2017, travelled as a couple
Thank Nikki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonpHarding, Manager at The Lowry Hotel, responded to this reviewResponded 5 November 2017

Dear Guest

Thank you for leaving such a fantastic 5 star review regarding your recent stay and we are delighted that you chose to celebrate your milestone 40th birthday with us.

I am pleased to read we were able to ensure your stay was enjoyable as possible. It’s great to see that during your visit you were able to use all the facilities we have to offer.

We all look forward to welcoming you will be back in the near future.

Many Thanks

Simon Harding

Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lowry Hotel

Address: 50 Dearmans Place | Chapel Wharf, Salford M3 5LH, England
Region: United Kingdom > England > Greater Manchester > Salford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Salford
#1 Business Hotel in Salford
#1 Luxury Hotel in Salford
Price Range: RM555 - RM2,168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Lowry Hotel 5*
Number of rooms: 165
Official Description (provided by the hotel):
Manchester's most fashionable hotel, the award-winning Lowry Hotel is ideally situated on the banks of the River Irwell in the recently-developed Chapel Wharf area on the Salford-Manchester boundary. The first five-star hotel in Greater Manchester, The Lowry Hotel makes a bold contemporary architectural statement with its dramatic, curved, glass-fronted façade that creates a light and airy feel within the hotel interior. ... more   less 
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Also Known As:
The Lowry Hotel Salford, Greater Manchester

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