We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fab day out”
Review of Alton Towers

Alton Towers
Book In Advance
More Info
US$55.66*
and up
Alton Towers Resort Admission Ticket with Meal...
Ranked #1 of 3 things to do in Alton
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Escape to the fantabulous world of the Alton Towers Resort - there's so much going on, the fun never stops! England's largest theme park offers 500 acres of attractions and rides the whole family can enjoy including X-Sector, Forbidden Valley, Dark Forest, Gloomy Wood, Katanga Canyon and CBeebies Land!
Reviewed 2 April 2018

We visited Alton Towers last year as a family of 10+. There were all ages in our group and all had a wonderful day, enough to do and experience.

Family fave ride was thirteen - absolutely recommend.

Queues were sometimes long but didnt dampen our day. Staff were all friendly and helpful.
Only down side is not as many childrens rides unless your in cbeebies land, however thrillseekers will love it.

Thank jess_6933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear jess_6933,

It's refreshing to hear your honest opinion of our Theme Park and that you find it to be enjoyable - especially Th13teen!!

Your feedback greatly assists guests who are looking to visit our Resort in the future and also assists us in making sure we are offering the very best to our guests.

Thank you once again for your feedback, we hope to welcome you again very soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (14,750)
Traveller rating
Traveller type
Time of year
Language
  • More languages
All reviews
"theme park"
in 1,675 reviews
"big rides"
in 960 reviews
"cbeebies land"
in 1,396 reviews
"fast track tickets"
in 312 reviews
"queue times"
in 640 reviews
"runaway train"
in 197 reviews
"log flume"
in 464 reviews
"sky ride"
in 316 reviews
"sonic spinball"
in 200 reviews
"nemesis sub terra"
in 248 reviews
"ice age"
in 274 reviews
"free tickets"
in 175 reviews
"thorpe park"
in 304 reviews
"merlin passes"
in 188 reviews
"longest queue"
in 173 reviews
"main rides"
in 222 reviews
"popular rides"
in 148 reviews
Filter

917 - 921 of 14,755 reviews

Reviewed 2 April 2018 via mobile

Well what can be said it's a disaster.i won't be renewing our annual passes in afraid we 'll go elsewhere.these cheeky people at the head office have opened a park to the public that's got half open rides untested at full cost to you the customer,so you basically stand in a que watching them being tested ha ha it's a total joke and if you listening alton towers it's your business that will suffer as a result it's like a night and day difference from last year to this maybe it's just because the season has just started ?? But you would expect testing to be complete prior to opening

1  Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear Steven R,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

I love Alton towers but today was a bit weird to say the least. Avoid Easter Sunday that's all I can say. It's a show down and a fashion show. Loads of kids swearing swamped from all angles.

4  Thank Watchingey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear Watchingey,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Took my family here for my daughters birthday, was very disappointed the customer service was appalling!
We booked on line picked up the tickets from the reception we was under the impression that fast track tickets was 10 for 5 not 1£10 or 2 £5 it was very confusing!! It took over an hour to get the fast track tickets and the staff didn’t even know what we could get for these tickets!!! It put a tarnish on the day !

1  Thank Becky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear Becky S,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 1 April 2018 via mobile

Went at the end of March. Queued twice for Wicker Man. First time closed after we'd queued for over 2 hours. The second time queued for over 3 hours before we had to leave the park. The queue was like hell. Adults becoming increasingly sweary. Children crying. No sign of park staff. Queued to complain in another long queue. Felt pressured to take what was offered after a day where all bar two rides we went on closed. So, complained online. You wait 7 days for a response hence this late post. The email I received was patronising and pointless. Very poor from an organisation that seems very uncaring

1  Thank MattdeKernow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers, responded to this reviewResponded 6 April 2018

Dear MattdeKernow,

Thank you for taking the time to review Alton Towers Resort on Trip Advisor.

We were sorry to hear that there were aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure that we're delivering the most amazing experiences to every single guest who visits us.

Your comments have been duly noted and we will use your feedback to improve the guest experience as part of an ongoing review.

We hope to welcome you back soon.

Best Wishes,

Alton Towers Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Alton Towers also viewed

 
Alton, Staffordshire
Ashbourne, Derbyshire
 

Been to Alton Towers? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing