Some good and some feedback. Booked out six rooms among our party. We asked for a spare key for one room, and were given another room, which was excellent. Our meal I have reviewed separately as the hotel and the restaurant are independent (other than for breakfast). I asked for more coat hangers and a better iron (to prepare wedding shirts), and this was prompt. Room service was less than usual expectations yet I saw plenty of room service staff. The towels were not changed day one, nor the beverages replenished or even tidied up (don't leave mess intentionally but I had left the cups as was rushing to a wedding). In the room was an order for breakfast to be handed to staff prior evening, which I did, and ordered for 7am in the restaurant. By 7:35 still no breakfast, I had to leave as I had a hair appointment. My only gripe is the breakfast. Three mornings, day one a completely different (more restricted) menu presented. Three mornings the breakfast room layout was completely different (dependent on staff on duty I was told), three times we ordered full English and each time the items on the plate were different in selection and quantity and not at all as stated on the menu. The food was good, but very inconsistent. It doesn't make sense.
I realise this is the best hotel in Uttoxeter, but will honestly consider the Premier Inn next time at least their room service and breakfasts are consistent.
- Official Description (provided by the hotel):
- The White Hart Hotel - Uttoxeter's premier luxury, boutique venue. Featuring a la carte dining, full bar with cocktail mixologists. ... more less
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