Me and my boyfriend stayed here before visiting alton towers. Perfect location as only 10/15 minutes away!
Check in is in the restaurant which I haven't seen before? There was a problem with our room (couldn't locate room 2 room key) I think we was possibly double booked even though I rang three days before to confirm everything.
After the ladies at check In spoke to whom I assume was management about the problem they came back and put us in room 9. After putting our belongings down and having a look round the room I believe it was more of a standard king room instead of a 'deluxe king' which I had originally booked.
At first I wasn't going to make a fuss, as I don't like complaining I did decide to just go and double check with the lady who I spoke to before hand.. Angela was more than happy to help after I explained the situation and gave us the option of room 1&3 both beautiful rooms! Defiantly spoilt for choice! We decided to go with room 1, beautiful, fresh, modern, clean room and the bathroom was lovely also! After putting a belongings away we headed down to the bar/ restaurant for an evening meal, we were seated at the bar, were we had a few drinks before having food, our waiter was a very nice gentleman (not sure of his name which is a shame) food was amazing defiantly 10/10 so please thank the chefs!
Breakfast was also lovely and lots of choice! Would defiantly come back here even with the mix up at the start!
Everywhere is decorated to a high standard, and the staff are brill, only thing I would say is they need to wear name badges so we know there names!
- Official Description (provided by the hotel):
- The White Hart Hotel - Uttoxeter's premier luxury, boutique venue. Featuring a la carte dining, full bar with cocktail mixologists. ... more less
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