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Traveller rating
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All reviews the penthouse freshly ground coffee cooked breakfast beans complimentary port and sherry comfortable bed complimentary coffee two nights large tv little gem room service breakfast its charm local eateries positive experience the main street first floor night's sleep
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Reviewed 12 May 2017

This is the perfect place to stay on the North West Coast, quiet, close to a beautiful beach, well appointed rooms, great service. Love it. Good breakfast. The surrounding area is very picturesque, I have stayed there for both business as a solo guest and on vacation with my partner.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank catschofield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2017

This B&B is a well-converted bank building. The setting is beautiful, directly opposite the Bass Strait. The room was good. Phil was full of interesting info about the area. There was a nice "freebie" of local coffee in our room. We opted for the hot breakfast the next day (for an extra fee) which was not very good (scrambled eggs on soggy bread) with some "Canadian bacon." Unfortunately the hotel's WiFi was inoperative and we had to get some work-related emails done. Penguin was basically closed for the Easter shutdown in Australia, so we had to travel to Ulverstone for a McDonald's WiFi. When we checked out Phil mentioned that the WiFi had not been working for ten-days!! (totally unacceptable!). Get someone to fix the problem - don't let guests be inconvenienced by having to travel to another town to do what you advertised as included in the price.

Room tip: The waterview room or the penthouse suite overlooks the Strait
Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
themadsenpenguin, Owner at The Madsen Boutique Hotel, responded to this reviewResponded 22 April 2017

We are sorry this guest was unhappy about the connectivity issues that I will address further below by quoting my IT expert's comments in their words.

Unfortunately some consider that they will obtain the same service in regional Tasmania that they receive in big cities, and sadly this is not the case, particularly when it comes to telephony and other services. You can fix things quickly in cities, but not in regional areas.

To say that we are laid back is an observation made from this guest because we could not resolve the WI-FI problems that lie outside of our control, indeed outside of my IT expert's control, started just before the Easter long weekend, when we had full occupancy in the hotel for several days and therefore very busy.

The guest is wrong to say that an additional fee is levied on hot breakfast, in fact our room rates include fully cooked breakfast for two which we consider to be a very good deal, as one pays upwards of $20 per person for this service in many hotels. And when you put scrambled eggs on sour dough toast, invariably the latter will become soggy!


FROM MY IT EXPERT, REVELLATION COMPUTER SUPPORT:

[There have been quite a few issues with connectivity in the Central Coast area in the last few months. As the NBN infrastructure is getting closer (July 2017), It seems all focus has shifted to completing this & the current infrastructure is only being temporarily patched, which is obviously not working well.

I am endlessly on to Telstra complaining about drop outs & speed drops, with little to no results. Switching the main modem off for a minute or two, then switching back on will generally resolve the issues short terms (Maybe a few hours).

If you wish, I can visit onsite to check your setup, etc – But if the setup if fine & the issue persists, unfortunately there will be nothing I can do to resolve this.

I understand your frustration with this issue, as I am suffering the same outages here, making it complicated as you could imagine!]


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017 via mobile

Perfect for our first night as a married couple. the staff were lovely and very accommodating. the room was beautiful and had everything you could want, including makeup wipes (and a great view)!

The breakfast the next day was also excellent. I'd recommend this hotel to anyone looking to visit the northwest coast.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank Caleb G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2017

Coming to the end of our Tasmanian trip before boarding the Spirit of Tasmania we decided to stay at Penguin. Exhausted after traveling from Strahan we just grabbed something to eat and bedded down for the night. Had difficult in finding the place and how to actually get in. Room was clean, bed comfortable, more than adequate for our short stay. We had an early start to the day so Phil provided a quick cereal breakfast

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank artist0nh0liday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2017 via mobile

The Madsen was originally a bank building that has been tastefully converted to a small boutique hotel. The interior is a charming blend of the old world combined with modern luxuries.

Staff are very welcoming and informative, there are some surprising small freebies that add a nice touch and the breakfast was included which was a nice bonus as well.

The town of penguin is a pretty spot to stay and is a much better choice for an overnighter or a few days than it's rundown neighbor Burnie.

Date of stay: March 2017
Trip type: Travelled as a couple
Thank WJohnston65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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