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Reviews (123)
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61
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All reviewsnice hotelrooms and public areasovernight stopupdated hotelturnpike exitup to datenext morninglarge flat screen tvhotel staffking suitestaff was friendlycheck in was easyhot breakfastnice sizeexercise roombreakfast roombusiness trip
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23 - 28 of 123 reviews
Reviewed 14 October 2016 via mobile

I usually stay in HI Express when traveling for a while now. This one just feels dated and a little behind times. First hint, ask for the back side of the motel. I was booked into the highway side and got that changed. The other thing that was just strange was the shower heads are low. I'm 6'3" so having it high is important to me. This was low with a big head on it. It did work, but I just didn't like it that low. Carpets a little thread bare. Great staff and nice breakfast!

Stayed: October 2016, travelled on business
Thank Fogymtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lordstown / Newton Falls / Warren, responded to this reviewResponded 30 October 2016

Dear Fogymtn,

Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to know that you have acknowledged our great staff and breakfast served was at par. However, it is regrettable that you found the facilities dated. Your feedback is of great importance to us and allows us to monitor and improve the quality of our amenities and facilities we offer. Rest assured these concerns will be forwarded to the hotel management for evaluation and will be a basis for future upgrade.

Again, thank you for staying with us and we hope we get the opportunity to show you some of the improvements on your next trip.

Sincerely,

Grace P.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2016 via mobile

After traveling all day we looked forward to some sleep at night. The hotel is clean, rooms are big, but the sound proofing must be really bad. We could not sleep due to the noises guests made in the corridor and downstairs. Our room was next to the elevator which obviously was a bad choice. The vestibule extended two floors up and the noise came up easily and could be heard in our room even after midnight.

Stayed: October 2016, travelled as a couple
Thank Shoshana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lordstown / Newton Falls / Warren, responded to this reviewResponded 18 October 2016

Dear smhellman,

Thank you for your stay and for leaving a review. We rely on guest feedback as this will allow us to improve wherever possible. It is disheartening to know that your experience was not as pleasant as it should have been. I am sorry for the disappointments you had with your room accommodations, especially with its soundproofing condition and location. Our guest's comfort remains a priority and I regret letting you feel otherwise. I have taken note of your comments and shared them with our management team to review the procedures we have in place and make necessary improvements accordingly.

Again, thank you for your comments and for choosing us for your lodging needs.

Sincerely,

Ingrid V.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2016

Stayed September 2016 and at least once a year for last six years. In 2015, fifteen classmates stayed there weekend of class reunion. Very very nice hotel: clean, comfortable, quiet; right off Ohio Tpke. Good continental breakfast, easy WiFi, spacious rooms, well lit rooms, spacious bathroom and counter space. It's the only place we will stay in that area. A+++++

  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank JerryVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2016 via mobile

After a long day of driving and not many hotels in sight we spotted a billboard for Holiday inn Express. It was conveniently located right off the tollway. The staff was extremely friendly and helpful. The hotel appears to be be new as it is in excellent condition. After a long day, clean, comfortable, friendly, convenient, reasonable price and a nice free breakfast was exactly what we needed.

Stayed: August 2016, travelled with family
Thank EdF281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2016 via mobile

This hotel is nothing spectacular but it has everything you need. We had good service and nice beds. If you're just looking for a nice place to stay here, this is perfect. We didn't eat breakfast there but it looked pretty good. I liked the cookies at the front.

Stayed: August 2016, travelled with family
Thank Norah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lordstown / Newton Falls / Warren, responded to this reviewResponded 17 August 2016


Dear Norah J,

Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We greatly appreciate your kind words regarding our service and the nice beds. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us and we hope to have an opportunity to serve you again

Sincerely,

Connie D
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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