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“Dissatisfied-Room/Food Terrible”

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Holiday Inn Express Lordstown / Newton Falls / Warren
Ranked #1 of 3 Hotels in Newton Falls
Certificate of Excellence
Reviewed 22 April 2017

Toilet Broken, Stained Carpet, Terrible Breakfast-Food overcooked and crispy, Checkout personnel non attentive for 3 minutes to turn in Keys. When mentioned the dissatisfaction of our stay, hotel staff apologized, and didn't try to compensate for the negative feedback provided. Do not recommend this hotel, especially for the price you're paying!

  • Stayed: April 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Traveler19841966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lordstown / Newton Falls / Warren, responded to this reviewResponded 7 May 2017

Hello Traveler19841966,

Thank you for staying with us and for sharing your experience. I am sorry to hear that you did not enjoy the food selection and that the level of service you received was not desirable. I have sent you a private message in an effort to obtain more information.

I look forward to hearing back from you very soon.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (114)
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6 - 10 of 114 reviews

Reviewed 30 March 2017

Horrible customer service. Do not stay at this hotel. Management only cares about taking your money. Attempts to resolve problems were met with inflexibility and lack of concern. I will never stay at a HI again

Room Tip: Avoid this hotel
  • Stayed: March 2017, travelled with family
    • Service
Thank mjmfamilytherapy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lordstown / Newton Falls / Warren, responded to this reviewResponded 16 April 2017

Dear mjmfamilytherapy,

Thanks for your candid remarks on your recent stay with us. It is disconcerting to know that your stay was not a complete success because of some issues with your encounter with our hotel staff. It is IHG's goal to provide world-class service for all our guest across all our brands so in my intent to make this right for you, I have sent you a private message for me to collect more information. I understand that your stay is not how we would have wanted it to be but I still want to thank you for choosing to spend the night at our property. I'm hopeful that you can find the time to get back on my message during this busy times.

Warmest Regards,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2017

My wife and I were traveling cross country and needed a place to stay right off of route 80. This was a very convenient location, had a big parking lot, a hot breakfast and the price for a king room was very reasonable. The rooms are well appointed and we enjoyed our stay. Worth a stay.

  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ctboarder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2017

Stayed here for 2 nights over the weekend for a business trip. The stay was flawless and this newer Holiday Inn Express. Upon walking in the Grand feeling from the high ceilings was welcomed. The staff was friendly, the breakfast was large enough to satisfy, and the room was comfortable except for the desk chair. The padding on the chair was none existent and flat, frankly hurt the butt to sit on. Not an issue though as there was the other chair to sit in, just a mention. The only downside to this was that the walls are fairly thin, and from my location I could hear the elevator going up and down. But when nobody used the elevator, took a shower above or below, or closing doors in the hallway it was a quiet. That said, I would stay here again and it really is the BEST place to stay when at this location. I read mother review about the exercise room and have to agree that it is pretty week for those that work out. However, they did add a dumbbell set so it is improving. Also, the pool was not operating due to maintenance, an unfortunate timely event but one that can't be avoided. Highly recommend, video on the YouTube Channel. Thanks for reading and If it helps give a thumbs up!

  • Stayed: March 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank WHDSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2017

Great location, right off the Ohio Tpke. Well maintained property, fresh and up to date. Comfortable bed in clean room, which are priorities for me. There isn't a whole lot around otherwise, but I would definitely stay here again. Closest restaurants are 5-10 mins away.

Stayed: February 2017, travelled on business
Thank cz75guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Lordstown / Newton Falls / Warren

Address: 4185 State Route 5, Newton Falls, OH 44444-9566
Phone Number:
Region: United States > Ohio > Newton Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Newton Falls
Price Range: RM450 - RM571 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Lordstown / Newton Falls / Warren 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Holiday Inn Express Lordstown/Warren/Newton Falls Hotel has been awarded the Quality Excellence Award for 2007. The Holiday Inn Express Lordstown/Warren/Newton Falls is located directly off Ohio Turnpike I-80 at exit 209 and only 6 miles from the Lordstown General Motors Assembly Plant. Also centrally located near the Delphi Packard Plant, Lordstown Kraft Maid Outlet, Packard Museum, and Nelson Ledges Quarry and Nelson Ledges Race Track. This new and highly rated hotel offers free wireless high-speed Internet , a deluxe complimentary Express Start Breakfast, indoor heated pool, 24 hour fitness center, business center, and microwaves and refrigerators in all rooms. The hotel also offers themed Jacuzzi suites and meeting room space available for small meetings or parties. Our staff is Smart Service Plus trained to give you excellent service and care above and beyond your expectations and the competition. Must be 21 years of age. ... more   less 
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Also Known As:
Holiday Inn Express Lordstown / Newton Falls / Warren Hotel Newton Falls
Holiday Inn Newton Falls
Newton Falls Holiday Inn

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