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Holiday Inn Express Lordstown / Newton Falls / Warren
Ranked #1 of 3 Hotels in Newton Falls
Certificate of Excellence
Reviewed 11 August 2017 via mobile

Friendly staff, clean room, free breakfast! What more could you ask for? Extremely pleasant stay, 10/10 would reccomend. The rooms are updates, bathrooms were spotless. You will not be disappointed with your stay at the Holiday Inn Express!

Stayed: August 2017, travelled with friends
Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris C, Front Office Manager at Holiday Inn Express Lordstown / Newton Falls / Warren, responded to this reviewResponded 12 August 2017

Thank you for your awesome review! We appreciate all the feedback and strive to make every stay an enjoyable one. See ya next time!

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Reviews (114)
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3 - 7 of 114 reviews

Reviewed 11 July 2017 via mobile

Nice updated hotel nestled between the East/West Ohio Turnpike highways. The room was large with a king size bed. Large flat screen tv with assortment of channels. Microwave and refrigerator came with the room. For seating there were a large chair with ottoman along with a computer desk and chair. The bathroom was spacious and well equipped.
The breakfast room was very accommodating with assortment of breakfast items. The cinnamon rolls were delicious.
The fitness room is small, the swimming pool is an overstatement. It's more like a large wading pool. Only enough room for a few children.
There's not much in the immediate area, only a gas station and two other hotels in this location. Warren is about seven miles away, but you're on the wrong side of town. Newton Falls is your best bet for any type of food or drinks.

Stayed: July 2017, travelled with family
Thank mkh57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017

Holiday Inn Express in Newton Falls was excellent. Everything seemed very new. Great bed, quiet room, but be sure to request room opposite the turnpike. All decor and finishing in great shape. Bathroom was roomy with slate floor and granite counter, good mirror and lighting. Nice staff and quick to correct mistake of wrong room. My only complaint is the lack of a decent restaurant anywhere nearby. A Ruby Tuesday would be great, but there is nothing at all. Newton Falls doesn't offer much.

Room Tip: ask for a room on the opposite side of the turnpike
  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank trevian8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017

Toilet Broken, Stained Carpet, Terrible Breakfast-Food overcooked and crispy, Checkout personnel non attentive for 3 minutes to turn in Keys. When mentioned the dissatisfaction of our stay, hotel staff apologized, and didn't try to compensate for the negative feedback provided. Do not recommend this hotel, especially for the price you're paying!

  • Stayed: April 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Traveler19841966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lordstown / Newton Falls / Warren, responded to this reviewResponded 7 May 2017

Hello Traveler19841966,

Thank you for staying with us and for sharing your experience. I am sorry to hear that you did not enjoy the food selection and that the level of service you received was not desirable. I have sent you a private message in an effort to obtain more information.

I look forward to hearing back from you very soon.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2017

Horrible customer service. Do not stay at this hotel. Management only cares about taking your money. Attempts to resolve problems were met with inflexibility and lack of concern. I will never stay at a HI again

Room Tip: Avoid this hotel
  • Stayed: March 2017, travelled with family
    • Service
Thank mjmfamilytherapy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Lordstown / Newton Falls / Warren, responded to this reviewResponded 16 April 2017

Dear mjmfamilytherapy,

Thanks for your candid remarks on your recent stay with us. It is disconcerting to know that your stay was not a complete success because of some issues with your encounter with our hotel staff. It is IHG's goal to provide world-class service for all our guest across all our brands so in my intent to make this right for you, I have sent you a private message for me to collect more information. I understand that your stay is not how we would have wanted it to be but I still want to thank you for choosing to spend the night at our property. I'm hopeful that you can find the time to get back on my message during this busy times.

Warmest Regards,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Lordstown / Newton Falls / Warren

Address: 4185 State Route 5, Newton Falls, OH 44444-9566
Phone Number:
Region: United States > Ohio > Newton Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Newton Falls
Price Range: RM453 - RM570 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Lordstown / Newton Falls / Warren 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Holiday Inn Express Lordstown/Warren/Newton Falls Hotel has been awarded the Quality Excellence Award for 2007. The Holiday Inn Express Lordstown/Warren/Newton Falls is located directly off Ohio Turnpike I-80 at exit 209 and only 6 miles from the Lordstown General Motors Assembly Plant. Also centrally located near the Delphi Packard Plant, Lordstown Kraft Maid Outlet, Packard Museum, and Nelson Ledges Quarry and Nelson Ledges Race Track. This new and highly rated hotel offers free wireless high-speed Internet , a deluxe complimentary Express Start Breakfast, indoor heated pool, 24 hour fitness center, business center, and microwaves and refrigerators in all rooms. The hotel also offers themed Jacuzzi suites and meeting room space available for small meetings or parties. Our staff is Smart Service Plus trained to give you excellent service and care above and beyond your expectations and the competition. Must be 21 years of age. ... more   less 
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Also Known As:
Holiday Inn Express Lordstown / Newton Falls / Warren Hotel Newton Falls
Holiday Inn Newton Falls
Newton Falls Holiday Inn

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