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All reviews front desk visit friends chain hotels toll road family wedding one night fresh fruit nice breakfast nice place to stay late at night outlet mall room was clean hotel is located minute drive stay there again complimentary breakfast staff was friendly
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Reviewed 17 February 2018 via mobile

Had stayed here May of last year. It was a very nice place so decided to stay again when heading to visit friends again. Can’t believe how much it had changed. Floor in the room was dirty, tile in bathroom was cracked and dirty and breakfast was not good. An egg McMuffin would have tasted better.

Stayed: February 2018, travelled as a couple
Thank mawmawofthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADunnM, General Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this reviewResponded 21 February 2018

Thank you for feedback regarding your most recent stay with the Holiday Inn Express & Suites Cleveland-Streetsboro.

Your accommodations, as described, were totally unacceptable. Apologies are due, and I would like to speak with you.

To discuss your stay further, please contact the hotel directly, and ask for:

Austin J. Dunn III
General Manager
austin.dunn@thewitnessgroup.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2018

First the good things about the hotel: It is in a good location, employees were very nice, the pool was kept at a good temperature and the freshly baked cookies are a nice touch.
Now for the not so good things about this hotel. upon checking in the front desk employee noticed our girls and offered to put us in the room near the hotel pool. I was immediately concerned about the possible noise and said so. She assured me that there was only one other family checked in with a child and the pool noise would be a non issue. Well it turned out the pool noise wouldn't be the big problem instead it would be the double doors, stairwell, maintenance room and parking noise that would keep my husband and myself awake the whole night. The few times one of us would doze we would quickly be startled awake by the loud banging noise of something, or people walking over head. The noise level was insane as we had the fan on the heating unit all night and the fan running in the bathroom all night. Neither worked to drown out the noise. The next issue was breakfast. I honestly think we were served old food. The bread items were all stale. My daughter wouldn't even eat her cinnamon roll. The sausage(s) both regular and turkey were dried out. Veggie omelets were cold. Food that was edible were yogurt, fruit, cereals and bacon. Just a sad experience considering we are loyal to Holiday Inn and try to stay at them whenever possible.

Room Tip: Avoid Rooms near Pool and Stairwells
  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank pauliesirking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this reviewResponded 1 February 2018

Dear pauliesirking,

Thank you so much for your review of our hotel. I am pleased to know you liked the fine location of our hotel in the area. On the other hand, I am sorry for the experience you had with the noise which affected your stay. I am also sorry that the quality of food we serve were not to your liking. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGService

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Reviewed 20 December 2017

This property is less expensive than another HIE where we stayed in the area but was not nearly as up-to-date and nice.
No USB ports for charging electronics. Some furniture was updated but some was not.
The rod for the shower curtain wasn't installed properly and caused lots of over-spray and puddles of water on the floor along with a wet bath mat.
The breakfast was very nice and definitely as good as we expected.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this reviewResponded 8 January 2018

Lovely day Jan P,

I'm delighted you have stayed with us. I'm sorry that our hotel came up short regarding room amenities and aesthetics. I will loop in our hotel management and maintenance crew to work on enhancement ideas.

I'm ecstatic that you rated our service perfect because this is what we promise to whoever checks in our rooms. We want to genuinely satisfy our guests so they keep coming back. Can't wait for your next visit. Wishing you an epic 2018!

Gratefully,

Elizabeth B.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017

The décor in this older hotel has been updated to the current Holiday Inn Express apparent standard, but that doesn't alleviate the noise problems caused by thin walls and floors. One can readily listen to bathroom sounds from the floor above and the TV next door. That said, the rates are about 50% less than the other chain hotels in the same area. Breakfast is included, but the fare is the typical "thaw and reheat" variety. Fresh fruit is limited. But it is free. If you want a less expensive option for a quick stopover, this place works.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 682Tom682
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2017

Lots of food and shopping options nearby including big box retailers like Walmart, Target & Lowes. Hotel is located less than 10 minutes from Aurora Farms Outlet mall and bout 45 minutes south of Cleveland. Nice place to stay if you want to avoid higher cost and congestion of a larger city. Room was clean and modern, bed was very comfortable and linens were top notch.Front desk was very nice and helpful. Breakfast was great. Coffee was good and not the usual thin weak stuff usually found in hotels. Would definitely come back again.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank sirjuan007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy V, General Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this reviewResponded 26 October 2017

Dear sirjuan007,

Thank you for the lovely review of our property and the area! There are plenty of exciting things to do in the area surrounding Cleveland, and we hope to see you again!

Thanks again!
Randy
Holiday Inn Express & Suites Cleveland-Streetsboro

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