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“Dangerous for Handicapped”

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La Quinta Inn & Suites Lawton / Fort Sill
Ranked #7 of 20 Hotels in Lawton
Reviewed 11 August 2017

My main concern is that they put a handicapped person on the 2nd floor - knowing that they have an elevator with a history of breaking down. This is dangerous and totally unacceptable! When I asked how long until it would be fixed I was told that it usually doesn't take more than a day! When I asked how I would get my wheel chair bound husband out, I was met with a blank stare. They did get it fixed by morning but we were prisoners all night. What if there had been a fire?

  • Stayed: August 2017, travelled with family
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Review collected in partnership with La Quinta
Thank 1maybei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lq6172gm, Manager at La Quinta Inn & Suites Lawton / Fort Sill, responded to this reviewResponded 14 August 2017

Dear 1maybei,

Wow I wish I would have had a chance to talk to you before you left. We do care and appreciate our disabled guest. With a limited amount of rooms available on the first floor it is a challenge sometimes to accommodate this request. We are working diligently to solve what is going on with the elevator and I apologize you had such a bad stay with us. Please accepts our deepest apologies for the stress you felt during your stay.

Angel Farley
General Manager

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Reviews (328)
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8 - 12 of 329 reviews

Reviewed 10 August 2017

The staff helped me when my car broke down in front of the door on check in. Not only did they put my mind to ease that it would be ok... they helped get me a taxi and find a rental car. They were super friendly and professional. I LOVED my stay.

  • Stayed: August 2017, travelled solo
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Review collected in partnership with La Quinta
Thank H363QLevab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 days ago

WOW what a great review, thank you so much H363Q. This means the world to us.
Angel Farley General Manager

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Reviewed 8 August 2017

I chose this hotel because of the price and location.

Beyond that, I was not impressed. When I arrived, I indicated I wanted to pay cash for the 2 nights I would be lodging. The gentleman at the desk was unable to handle that request (as were the 2 employees working the next day when I attempted to pay cash for both nights at the end of the stay).

Next...in the room was a letter discussing the excessive crickets at the hotel. It indicates that an exterminator has been working with the hotel as well. Apparently the exterminator needs to try a different cricket control ! I am not happy with crickets in my room and bathroom every time I walk in. The stairwell was littered in live and dead crickets.

Finally, the elevator did not seem overly safe. Interesting, by my 2nd night, it had been placed out of order for repair. Up to that point, it made awful noise and was jerky when you rode in it. Hence the reason I located the stairwell with the crickets!

Typically I've had good luck with this chain of hotel, but this was certainly not a location I would stay at again, nor would I recommend it to anyone.

  • Stayed: August 2017, travelled solo
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Thank mprochn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lq6172gm, Manager at La Quinta Inn & Suites Lawton / Fort Sill, responded to this reviewResponded 9 August 2017

Dear Mprochn,

Thank you for providing us with your feedback regarding your recent hotel stay. I want to apologize for the poor experience you had in our hotel. Our staff takes great pride in the attention to details and exceeding our guests expectations. But we failed you this time. I apologize and hope you will give us another chance.

We appreciate your business as well as your candid feedback.


Angel Farley

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Reviewed 28 July 2017

This was the second time my wife and I had stayed at this particular La Quinta Inn with our 3 year old pup and both times it has been a very pleasant experience. Very nice hospitality, extremely clean, and always willing to help make the stay better.

  • Stayed: July 2017, travelled on business
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Review collected in partnership with La Quinta
Thank timhN3364LW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lq6172gm, Manager at La Quinta Inn & Suites Lawton / Fort Sill, responded to this reviewResponded 31 July 2017

Dear TimhN3364LW,

Thank you so much for this wonderful review. We are kind of of partial to fur guest. We look forward to seeing you again. \

Angel Farley
General Manager

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Reviewed 28 July 2017 via mobile

Nice atmosphere clean... Employees are friendly and extremely helpful. Staff went out of their way to get us a room and accommodate entire family. First time I have stayed at this hotel brand but will be my hotel of choice. Great location for food as well as close to Fort Sill

Stayed: July 2017, travelled with family
Thank Kris Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lq6172gm, Manager at La Quinta Inn & Suites Lawton / Fort Sill, responded to this reviewResponded 31 July 2017

Dear Kris Y,
WOW! Thank you so much for this wonderful review. We strive to make this a home away from home and this review just tell us that we are doing just that.

Angel Farley
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Lawton / Fort Sill

Address: 1408 NW 40th St, Lawton, OK 73505-3601 (Formerly La Quinta Inn & Suites Lawton)
Phone Number:
Region: United States > Oklahoma > Lawton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 20 Hotels in Lawton
Price Range: RM319 - RM503 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Lawton / Fort Sill 2.5*
Number of rooms: 82
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