My main concern is that they put a handicapped person on the 2nd floor - knowing that they have an elevator with a history of breaking down. This is dangerous and totally unacceptable! When I asked how long until it would be fixed I was told that it usually doesn't take more than a day! When I asked how I would get my wheel chair bound husband out, I was met with a blank stare. They did get it fixed by morning but we were prisoners all night. What if there had been a fire?
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