Stayed here to experience the 100% Totality zone for the 2017 Eclipse.
All places were pretty much booked, and the husband randomly looked online, saw that there was an available room, but suggested I call to confirm. I called and a rude receptionist says everything is booked. I tell her that online booking says there is availability. She says, "Sorry we're fully booked." So not believing this rude receptionist, I go online to try and book for 8/21 and VOILA! BOOKED and PAID!! Confirmation# emailed to me. Everything Set. I even called to make sure the reservation was legit and it certainly was. SMH, that rude receptionist probably didn't even check!! HORRIBLE!
We get there, very early, so we linger around the casino, check-in is at 4pm(latest check-in time we've experienced). Get to the check-in area. First thing I noticed. NO eye contact/acknowledgement from ALL 3 receptionists! There was a man, possibly their Concierge? announcing which stations/front desk lady is available.
He tells me the lady in the far right, she interrupts with NO I'm changing stations, so he says oops....So I stand there waiting for the other two front desk ladies to finish. After they finish, no acknowledgement from them, no eye contact, no smiles, still NOTHING! Just plain rude, "I really hate my job" & "I wish I was somewhere else" expressions and attitude. WTF?? Where am I???
Finally the middle lady/station says "I can help you." Still no smiles, no small talk or chit chat. just straight up asked for my info. I joke with her about traffic and the eclipse, even ask about the area, a smirk, short answer, and back to checking us in...WOW..JUST WOW...NO customer service at all. If you hate your job, QUIT!! This "first" impression just put a damper on our stay. From there, I began looking for all the negative things, unfortunately....Some strangers' hair in the tub, only 2 bath towels to use, 1 face towel, a hole in the plastic covering of a disposable cup, small tv, no cushions on the single couch, everything...The highlight of the stay was the nice firm bed and pillows and thank goodness, the nice friendly receptionist when we checked out the next morning. The 3 rude ladies from yesterday were no where to be found, thank goodness!!
Was the eclipse awesome?? YES!
Was the buffet delicious? Sure!
Were the slots fun to play?? NOT REALLY. Didn't even let us play, just takes it all(and I don't just play $20-40, we play by the hundreds!!)
Sidenote: This casino has always been pretty tight compared to the ones we normally go to in WA like Tulalip, Quilceda, Angel of the Winds, Muckleshoot, Skagit, Emerald Queen, etc..., so no surprise.
Would you stay here again?? NO, unless I absolutely have to and/or it was FREE.
Would I suggest management retrain/talk to those employees?? YES. but they probably won't.
Would I recommend this place to my friends and family?? Sadly, NOT anymore.
- Official Description (provided by the hotel):
- There’s a unique destination on Oregon’s Salmon River Highway, where the beautiful surroundings of the Pacific Northwest combine with traditional tribal and naturalistic themes to create a one-of-a-kind serenity. Here stand the cozy lobby and beckoning rooms that make up Spirit Mountain Lodge. Every aspect of our resort is there to ensure that you’ll enjoy your stay to the fullest. ... more less
- Also Known As:
- Spirit Mountain Hotel Grand Ronde