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Shilo Inn Suites Hotel - Newport
Ranked #21 of 24 Hotels in Newport
Albany, Oregon
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Save your money!”
Reviewed 3 March 2012

We stayed at the Shilo Inn Newport in the latter part of Feb. 2012. I was so excited to be staying in an Ocean View hotel. However when my husband and I entered the room, we froze with disbelief. The room looked very outdated, then we saw the filthy chairs. We took the sheets off of the bed in order to sit in the chairs, the carpet was rippled and we tripped through out our stay. The mattresses were no better than those of a pullout couch mattress. You could visibly see the dip in the mattress and believe me you could feel the dip and broken down fibers in the morning. The bed felt like a blend of plywood and a sack of rocks. When we checked in we were told that our room was above the room where there would be a live DJ and music would be playing form 9-1 am. and they just wanted us to know and they were being "up front about it" (well it was a little too late for us to change hotels since everything was sold out, they should have been "up front about it when we booked). The music was so loud (as you can imagine) the walls were vibrating and the pictures were jumping off of the walls.
So for $179.00 (including tax) we received:
-Broken down mattresses
-Rippled carpet (tripping hazard)
-Filthy chairs
-Outdated furniture
-No sleep (noise)
-Good view
-Clean sheets
-Clean bathroom
-Friendly staff

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, 13 March 2012
Dear Guest,


Thank you for staying at our Newport Shilo during the annual Seafood and Wine Festival.

We hope that you were able to attend the festival, and enjoy some of Newport’s best offerings.


Thank you for your compliments on our friendly staff, great ocean views, and skilled housekeeping team.

We apologize for the spots on the chairs. We are always in the process of updating and restoring our room furniture, and occasionally we come across a discoloration that remains even after a deep clean and shampoo.

Please accept our apologies for any noise that inconvenienced you during your stay.

Each year, the festival draws an average of 15,000 visitors to our town, all of whom travel here to revel at the event itself, frolic on our beautiful but chilly February beaches, and dance the night away at our annual party in the ballroom. We advertise the party well in advance in the media, on our exterior signage, and disclose it to each guest at check-in. We regret that your visit was not timed with the festivities in mind, but hope that you will join us again soon for a stay that would most certainly be quieter and more enjoyable.

Thank you for sharing your comments.



Sincerely,

Hotel management.
Randy Getman
General Manager
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (172)
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English first
Grants Pass, Oregon, United States
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 February 2012

I am staying at the hotel as we speak and as of check in if I had not pre paid for my two nights stay online I would have went somewhere else. The room was not like the pictures online. The only updated things were the draperies and the bathroom floor tile. Also I am staying on the second level with a two year old and the windows open wide enough for him to get out and there are no screens on the windows. The only nice thing about the place is the view. For a room with two beds they only allow two bath towels. The floor had eaten sunflower seeds on them as well as in the window seal. There were candy wrappers on the floor in the corner and worst of all: The previous occupant used the bar soap and returned it to the original package and that was the soap that was left for us to use. When I called the front desk to let them know about the issues they could have cared less. They just had a housekeeper bring new soap and that was it. I expected alot more for the price that is advertised.

Room Tip: The pool is not attatched to the buildings. The hotle is spread out between a few different building...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TiffanyEllisWise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, 22 February 2012
Dear TiffanyEllisWise,

Thank you for bringing your concerns to our attention by submitting your valuable comments.

We read and discuss each one in search of ways to better our service and accommodations.

Please accept our apologies for the issues you found in your room. We will perform a thorough review of our room-readiness and follow up procedures and speak to everyone who was involved.

With regards to your room window, there is normally a bar mounted in the track for safety which limits the opening to less than six inches. We apologize if that was not functioning properly when you arrived.

Again, thank you for your valuable feedback. We are hopeful that you will choose our Shilo Inn Suites Oceanfront Hotel in Newport on your next trip to the coast, so that we can show you the level of Shilo Service and Affordable Excellence that we are truly capable of.


Randy Getman
General Manager
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Travellers are raving about these Newport hotels

Sherwood, or
Level 5 Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 February 2012

Seriously they have a great view, you can see Yaquina head lighthouse in the distance to the North. They have huge spotlights that shine on the ocean at night it lights up the waves and looks amazing. The beds on the other hand seem to be made of concrete. I've slept on a firm bed before but really this hurt me for days after. We did take our pet with us and they do charge $25. Other than the view the room we stayed in was below standard, outdated.

Room Tip: Stay on floors 2 or higher on the first floor your view is obstructed by railing and there is a walk...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LF2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, 14 February 2012
Dear LF2011,

Thank you for posting your comments and sharing your experience at our Shilo Inn Suites Oceanfront Hotel in Newport.

We are pleased that you enjoyed our dramatic and memorable ocean views. Our many return guests feel the same, and appreciate that we are able to light the beach at night for a 24/7 experience.

Please accept our apologies for an overly-firm bed. We are continually in the process of updating all of our 179 ocean view rooms, and hope that we can find just the right one for you on your next stay.

Again, thank you for the feedback. We would love for you and your dog to stay again.
For reservations, phone our 24-hour center at 800-222-2244.

Sincerely,

Randy Getman - General Manager
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Seattle, Washington
Level 5 Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 February 2012

My partner and I stayed here in August. We attempt to make a trip down the Oregon coast each year and decided to stay at the Shilo Inn Suites. There is ample free parking in several different lots. Our check-in was effortless and we went straight to the room to unpack. Once we opened our door, the smell of bleach overwhelmed us. We went back down to the main office and stood in line to get a different room. Besides this small hiccup, our stay was nice. The beds were fine and it was wonderful to wake up and see and hear the ocean outside of our window. We were able to have a morning walk on the waterfront. Less than a 5 minute drive away is La Maison restaurant which is known for their breakfasts (see other review). We did not utilize the cafe nor the pool.

Room Tip: Recommend the second floor and further away from the office = better view and less foot traffic.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrMonkey2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philomath, Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2012

My family and I stayed at the shilo a few times about two years ago and loved it. We just got back from a stay there and were more than disappointed. There were no free cookies, fruit, or even popcorn anymore. the rooms were OK but not even complementary lotions. The TV remote only worked half the time, the chairs in the pool area were limited to 4 and they were broken. The vending machines ate more of the money than it gave product. The front-desk never answered the phone. For the price you have to pay we were upset that they didn't even provide a small Continental breakfast of any kind

Over all I truly think that we payed way to much for the rooms and didn't get any complimentary anything!! We will not be staying here again.

We will be staying at another place from now on. I know for a fact that I can get a way better deal with the free amenity's for a way lower price without giving up the quality we deserve!!!!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amber l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shiloinns, General Manager at Shilo Inn Suites Hotel - Newport, responded to this review, 31 January 2012
Dear amber l,

Thank you for submitting your feedback regarding your recent stay at Shilo Inns Oceanfront Hotel in Newport.
While the continental breakfast, cookies, and popcorn were discontinued several years ago, we are happy to offer our Shilo Café for breakfast each morning, and also for lunch on the weekends. The menu features delicious and affordable selections from our talented kitchen staff.

We did resolve the temporary phone outage, which did inconvenience some guests.
Thank you for informing us about a problem with the vending machine. We have contacted the vending company to perform any needed repairs.

Thank you again for sharing your thoughts and we look forward to having you stay again in the very near future.



Randy Getman
General Manager
Shilo Inn Suites Oceanfront Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shilo Inn Suites Hotel - Newport

Property: Shilo Inn Suites Hotel - Newport
Address: 536 SW Elizabeth St, Newport, OR 97365-5012
Phone Number:
Region: United States > Oregon > Oregon Coast > Newport
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Newport
Price range (per night): RM484 - RM929
Hotel Class:3 star — Shilo Inn Suites Hotel - Newport 3*
Number of rooms: 179
Official Description (provided by the hotel):
Begin your Oregon Coast excursion with a stay at the full service Shilo Inn Suites Oceanfront Hotel in Newport. This ocean front hotel features 179 beautifully appointed guestrooms, each with a spectacular view of the Pacific Ocean, south jetty and to the north, the Yaquina Head Lighthouse. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Inn Hotel Oceanfront
Shilo Inn Newport
Newport Shilo Inn

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