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sherry h
Oakland

Lovely downtown hotel

5.0 of 5 bubblesReviewed 6 Nov 2023via mobile
We enjoyed our three night stay at this lovely hotel. The area felt with several nearby restaurants, including the hotel restaurant Finch on Fifth. Valet parking was extremely safe and secure with genuinely friendly valet staff. Shout out to Kathryn who greeted us warmly each time we saw her. Housekeeping was somewhat unpredictable as is often the case these days, but a phone call took care of anything we needed quickly and pleasantly. We enjoyed the Saturday wine hour and the coffee and pastries on the other mornings
Date of stay: November 2023
Trip type: Travelled with family
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RoyalSonestaPortDTGM, General Manager at The Royal Sonesta Portland Downtown, responded to this review
Responded 7 Nov 2023
374sherryh, it's delightful to know you thoroughly enjoyed your three nights with us at The Royal Sonesta Portland Downtown. We're glad that our location enhanced your stay by providing convenient dining options including our in-house restaurant, Finch on Fifth. It pleases us to know how you appreciated our valet parking and the friendliness of our colleagues, especially Kathryn who left a positive impression.

We acknowledge your feedback regarding our housekeeping, and we're glad our team was able to promptly assist with your needs. Your mention of the Saturday wine hour and morning pastries is heartening. Thank you for taking the time to share your experience - your positive feedback is encouraging. We hope your future visits will be just as enjoyable.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,774)
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Reviewed 6 November 2023

Have been to Royal Sonesta in Portland a few times this year for work and pleasure. The staff is always fun and friendly. It was nice to be remembered by Kathryn at the valet! She does a great job 👏🏼 Also enjoy Chris and the creativity he brings to the place.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank Joey T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalSonestaPortDTGM, General Manager at The Royal Sonesta Portland Downtown, responded to this reviewResponded 6 November 2023

W9226DGjoeyt, it's great to hear that your experiences at The Royal Sonesta Portland Downtown have been so positive. We're thrilled that our team members, like Kathryn and Chris, have contributed to making your stay both memorable and enjoyable. We highly appreciate your commendation of their efforts and can't wait to host you again in the future.

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Reviewed 4 November 2023

Loved the restaurant experience, I had breakfast at the finch (on the first floor of this hotel), and had a lovely waitress assist me. She was warm, bubbly and friendly. Her name is Grason. An absolute must to grab breakfast downstairs. She's awesome!!

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank GoPlaces665358
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalSonestaPortDTGM, General Manager at The Royal Sonesta Portland Downtown, responded to this reviewResponded 4 November 2023

Greetings, it's delightful to hear of your fantastic restaurant experience at The Royal Sonesta Portland Downtown. We're thrilled that Grason, with her vibrant personality and friendly service, went above and beyond to enrich your breakfast experience. Her effort truly embodies the extraordinary hospitality we strive to provide. Please do revisit us; your breakfast table is always ready!

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Reviewed 28 October 2023

This property is not a 4-star hotel nowadays. That said, my room was spacious, comfortable, and quiet once the kids next door settled down for the evening so I'd put it 3-star. The only thing lacking in the room was aesthetics. It was exactly as well-worn and 70s ugly as pictured. To top it off my room had a painting glued to the mirror slightly crooked. I paid a bit more to stay on the the top floor, which included a view of Mt. Hood on clear days, upgraded linens, and plush bath robes. I'm accustomed to paying for a view; however, I'd expect premium linens in all rooms in a Royal Sonesta.

The staffing was what was really lacking. The only noteworthy service was the front desk, who were friendly, professional, and efficient. The restaurant and bar aren't even open Sunday and Monday evenings. If you want a drink in the evening, you have to purchase bottled beer or a glass of wine at the front desk. Monday and Tuesday breakfast and lunch on all days is only by room service with an expensive delivery fee tacked on. Like many hotels now, they don't have cleaning service outside of emptying the trash every couple of days. If you want fresh towels or even in-room coffee refreshed you have to ask at the front desk. It took me two tries to get more K-cups.

The couple times I ate at Finch & 5th the food was variable in quality. The wings were excellent, with plenty for 2-3 people to share. However, I was really taken aback by a pork chop dinner. I'm not picky about how my food looks but the pork chop was served on a sea of white grits with tan apple gravy and not a shred of vegetables or color. I've never been served a less appealing looking plate. The flavor was good, but the pork chop was very tough.

Pay attention to room rates when you reserve. The hotel advertises low rates to look good in aggregation services, but then tacks on a $25+tax "destination fee." It includes $10 breakfast and spa credits so I felt like I paid for services I didn't use. The Hilton, Marriott, and Hampton Inn nearby don't engage in this annoying and mildly deceptive practice.

The location is very convenient to mass transit and within walking distance of the Pearl District but I was uncomfortable walking at night. 4th street had a sizeable tent encampment, with armed guards posted at the businesses across the street. The local CVS had broken glass and bare shelves. One afternoon I had to ease around a spaced-out, intoxicated man standing squarely in front of the hotel entrance. The hotel itself has access control and felt safe, but depending on your plans you may want to take the area into consideration.

Room tip: Plan for nights with no bar/restaurant.
Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank eethomp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalSonestaPortDTGM, General Manager at The Royal Sonesta Portland Downtown, responded to this reviewResponded 28 October 2023

It's regrettable to note that your stay was not up to your expectations. We're pleased that you appreciated the spacious and quiet nature of your room and the quality service by our front desk colleagues. We do, however, acknowledge your comments about the room decor and the challenges with our restaurant's operating hours.

In regards to room preferences, we do our best to provide various amenities across different room categories. About the room service, we're continually revisiting our practices, and your feedback is invaluable in such efforts.

Concerning the restaurant, we're sorry your culinary experience was inconsistent. We aim to provide top-notch dishes and take great pride in everything prepared by our kitchen team. Your input will certainly help us improve.

Our pricing structure is aligned with industry standards. As for the location, while we have no control over the external circumstances, the safety and satisfaction of our guests within our premises are our primary concerns.

We appreciate your detailed feedback which will guide us in making improvements. We hope to get another chance to serve you better in the future.

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Reviewed 20 October 2023 via mobile

This hotel used to be very nice albeit a bit gaudy but it’s really gone downhill with the rest of Portland. It’s staffed by a skeleton crew, the spa has windows facing the street, and the restaurant is nowhere near what it used to be. Location is good though it’s around the corner from a convenient store inhabited by denizens of the street with lots of junkies smoking heroin out of foil nearby. The local wildlife is abundant. As a traveller from Seattle, I see this all the time. However, Seattle seems like Disneyland compared to Portland and this hotel is akin to the haunted mansion without the fun ride. Sad.

Date of stay: October 2023
Trip type: Travelled on business
1  Thank Jason P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalSonestaPortDTGM, General Manager at The Royal Sonesta Portland Downtown, responded to this reviewResponded 20 October 2023

Jason, we appreciate your detailed feedback. It's disheartening to hear that your recent stay didn't meet your past expectations. The point about a diminished spa experience has been noted--privacy and comfort within our wellness area are essential for our guests. The observation about our dining services is also appreciated and will be assessed. We're glad to know that our location was beneficial, though we regret to hear about the outside environment. Being a refuge of calm and enjoyment for all travelers is a top priority. We'd value the opportunity to have you give us another try and see that we can provide an improved experience.

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Reviewed 6 October 2023

The hotel vibe was excellent and all of the staff were extremely accommodating, friendly and helpful. The room itself was a corner room and the bed was comfortable, and the valet service they offered was a huge help and well worth the additional charge.
Jermie greeted us upon check-in and made great recomendations for our trip. Me and my wife celebrated our 1-year wedding anniversary in Oregon and this was a great place to stay for the 7 nights.
Karla was also very helpful and friendly and made us feel very welcomed. Lani in valet was very helpful and courteous of our needs and always greeted us with a smile. If we are ever back in the area and looking for a place to stay, this is where it will be. Highly recommend!

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Aaron H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalSonestaPortDTGM, General Manager at The Royal Sonesta Portland Downtown, responded to this reviewResponded 6 October 2023

It's heartening to learn that you and your wife had an excellent experience at The Royal Sonesta Portland Downtown for your anniversary. Our team members, like Jermie and Karla, genuinely enjoy providing a welcoming atmosphere that enhances your stay. We're also thrilled to know that our convenient valet service, led by Lani, added extra ease to your time with us. When your travels bring you back to our area, we'd be truly delighted to host you once more. Thank you for recommending us!

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