I made a reservation online. The property canceled (via email, rather than calling). The hotel then charged me for the stay that they canceled!
When I called to have the charges reversed, Keisha at the front desk was quite rude. She made it out to sound like it was my fault for canceling, when in fact they canceled on us.
I don't plan to make a future reservation at that property. The Residence Inn in Vancouver is not much farther away and the staff is super polite and accommodating.
- 1 (800) 568-8520
- Free Wifi
- Free parking
- Fitness centre